YMCA of Greater Boston

Account Manager

• Provide proactive, responsive HR Business Partner support to assigned departments, advising on organizational development, performance management, employee relations, engagement, and team effectiveness.
• Lead, mentor, and develop a team of People Partners to ensure they deliver high-quality, values-aligned HR guidance across the organization.
• Support consistency in people practices and employee experiences by developing shared approaches and tools across HRBP support areas.
• Supervise the Learning & Development Specialist and help implement programs that support internal mobility, professional growth, and inclusive leadership development.
• Align learning and development efforts with organizational values, DEIB goals, and emerging workforce needs.
• Implement key People & Culture initiatives in partnership with the CPCO, focusing on topics such as career progression, systems improvement, employee engagement, etc.
• Collaborate closely with the HRIS team to ensure people data is actively leveraged to inform priorities, improve decision-making, and surface actionable insights about staff experiences.
• Use benchmarking, feedback, and analytics to monitor progress and identify opportunities for innovation and improvement.
• Drive the adoption of programs and practices that strengthen engagement, connection, and cultural alignment across all teams and locations.
• Facilitate and coordinate change management activities related to people systems, structures, or policy shifts, ensuring teams are prepared, informed, and supported.
• Lead with empathy, accountability, and clarity, building a collaborative, high-performing team.

Senior Manager, People & Culture Partnerships

Director

• Assist in planning, organizing, directing, budgeting and evaluating aquatics programs in accordance with the mission, purposes and policies of the association.
• Recruit, orient, train and supervise all aquatic staff, paid and volunteer; act on behalf of the Aquatic Director in his/her absence.
• Provide excellent member service by exceeding member expectations and engage in active listening to build relationships.
• Responsible for recruiting, scheduling and supervising (in consultation with Aquatic Director) all lifeguard and instructor personnel.
• Work with Aquatic Director to develop, oversee and monitor Aquatics budget.
• Plan and schedule program facilities for smooth daily operations; review staff, class, and pool scheduling.
• Execute Instructional swim programs; teach and/or guard as needed, up to 20 hours per week.
• Provide on-going training and development of aquatic personnel and oversee safety and quality training, drills, and documentation.
• Share responsibility for care and maintenance of facility and related program equipment; assist in ordering equipment and supplies.
• Maintain concise records for control, evaluation and reporting; record aquatic statistics and distribute/collect program evaluations.
• Establish working relationships with community agencies, businesses, schools and other resources; aid in implementing special events and submit news articles on aquatics programs.
• Participate in staff meetings as a member of the branch management team and remain current in required and voluntary training.
• All other duties as assigned or needed.

Associate Director, Aquatics

• Coordinate and provide supervision of the Out of School Time (OST) program to ensure academic, social-emotional, and health/wellness growth
• Operate School Age Out of School Time program during school year and support Vacation Care Program and summer learning academy
• Lead a 5-week Summer Learning Academy and provide summer camp support
• Prioritize children’s safety and emotional well-being; model caring, responsible, honest, and respectful behavior
• Use positive and constructive methods of child and staff guidance and ensure staff do the same
• Ensure program development, maintenance, and quality including schedules, curriculum, supervision, staff meetings, professional development, parent meetings, and events
• Maintain personnel, payroll, file maintenance, and EEC paperwork; ensure compliance with state and YMCA requirements
• Maintain accurate attendance, children’s files, evaluations, and reporting to parents and regulatory agencies
• Assist community members in accessing resources (vouchers, food stamps, financial aid, Mass Health, etc.) and support community events
• Work with Enrollment Specialists to ensure up-to-date family accounts in accordance with EEC and YMCA policies
• Coordinate with stakeholders on program progression and participate in Youth Development working group
• Perform other duties as requested by supervisor or Youth Development Leadership Team

Site Director, Afterschool Program

Operations

• Support Mobile Market Food Truck Manager in operation of the Mobile Market Food Truck.
• Have training on Greater Boston Food Bank SWAP method.
• Support participants in understanding SWAP at Mobile Market Food Truck sites.
• Help load, set up, and breakdown Mobile Market Food Truck following SWAP method.
• Support SNAP-Ed Team of Dietitian and Nutritionist with SNAP-Ed nutrition lessons and cooking demonstrations at sites.
• Help manage Market site and participants to ensure flow and safety.
• Track inventory and "sales" of items.
• Report to Director of Nutrition Education, Partnerships & Warehouse Operations and coordinate with partner organizations to deliver food distribution and SNAP-Ed programming.

Food Truck Operations Navigator

Manager

• Reporting directly to the Regional Facilities Director. • Responsible for the overall physical condition and presentation of the YMCA branch to assure facilities are clean, safe and in good repair. • General maintenance and repair of non-complex building systems, components, fixtures, and equipment. • On call 24-hours a day and required to respond to all emergency situations. • General building and grounds maintenance including minor carpentry, cleaning, electrical, furniture/equipment assembly, landscaping, masonry, painting, plumbing, snow removal, supply and inventory control, and event preparations. • Responsible for the proper operation and documentation of building systems including fire alarm, fire sprinkler, security alarm, emergency lighting and signage, emergency egress, building access control, fuel distribution, elevators, generators, communications, sanitary and domestic water, plumbing, electric, heating, cooling, and ventilation. • Contracting the maintenance and repair of all building systems: scope development, competitive bidding, securing approvals, scheduling, implementation, and directing repairs and maintaining records. • Serve as primary liaison with program Directors for compliance, permitting and certification requirements and inspections. • Collaborate with Aquatics Director to assure pool, steam and sauna systems function as designed and assist scheduling complex repairs and replacements. • Inspect building envelope including masonry, concrete, EFIS, waterproofing, glazing, fire escapes, roofing, building entry and access for structural and physical integrity. • Dotted line responsibility to the Vice President of Facilities and possible involvement with annual Capital Improvement Program.

Facilities Manager

• Coordinate staff engaging with members on the wellness floor through activities, programs and events.
• Work closely with Health & Wellness Director; Associate staff report to the Director.
• Model professional behaviors and provide direct member service including training Y clients.
• Lead small group training sessions and provide floor shift coverage.
• Ensure programs operate at the highest quality level for target markets.
• Train staff on systems usage including Expresso Interactive, Direct TV, and related media.
• Ensure all equipment is in working order; report non-functioning equipment and follow up on service within 24 hours.
• Create floor coverage schedule and manage coverage 100% of operating hours (108 hours per week).
• Complete and manage payroll for fitness floor staff to prevent overtime.
• Direct and influence staff on best practices and protocols.
• Assist Health and Wellness Director with driving personal training revenue to exceed branch year-end goal.
• Ensure floor staff have Par Q, daily cleaning list, member workout cards, Get Started appointment logs and related paperwork.
• Implement medically based wellness programs and design four quarterly Member Challenge Programs per year.
• Assist with special events planning and delivery (5K Family events, Healthy Kids Day, Monthly Expresso bike challenge, etc.).
• Attend and participate in YMCA of Greater Boston trainings and health and wellness staff meetings.
• Assist in branch fundraising efforts as requested.
• Work two opening shifts and one weekend shift per week; present a professional image and remain current in required trainings.

Associate Healthy Living Director

• Drive new membership sales, maximize retention, and lead/manage front desk welcome center staff to improve member engagement.
• Represent the YMCA in a manner in accordance with the mission and goals of the YMCA and report to the Executive Director.
• Plan all welcome center staffing based upon membership sales and revenue goals.
• Teach and train all staff members how to be a friendly and welcoming presence in the Y.
• Provide excellent member service by exceeding member expectations, checking in on their progress, and taking initiative to engage members.
• Meet and exceed monthly and annual membership sales goals.
• Conduct prospective member tours; demonstrate excellence in sales and closing techniques, telephone and in-person service; follow up daily with prospects.
• Use Listen First skills to build relationships with members, program participants and prospects.
• Model behaviors: make eye contact, greet members, call members by name, smile, and be willing to substitute shifts including opening, closing and weekends.
• Oversee renewals including sending billing statements with marketing flyer and tracking results in spreadsheets.
• Follow up with terminations and document results in excel spreadsheets.
• Assist in grass roots marketing including handing out flyers, working tables at community events, and attending special events.
• Perform program and camp registrations and membership sign-ups in Spirit, YConnect or electronic registration system.
• Perform cash handling duties: cashing out, balancing daily transactions, and dropping envelopes in safe.
• Respond to emergencies, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and work as a team player; work some nights and weekends as assigned; perform other duties as assigned.

Director, Membership

Analyst

• Develop, implement, and oversee individualized behavior intervention plans for children in afterschool, camps, and enrichment services.
• Provide direct services including crisis support and triage with stakeholders as needed.
• Train and coach direct care staff on implementing behavior strategies and supports.
• Collaborate with families, educators, interdisciplinary teams, and serve as liaison between YMCA and school-based teams.
• Work in collaboration with the YMCA social workers/SEL team.
• Collect, analyze, and report behavioral data to inform interventions and program decisions.
• Maintain compliance with BCBA ethical guidelines and YMCA policies.
• Attend team meetings, trainings, and family consultations as scheduled.

BCBA, Board Certified Behavior Analyst

• Support daily After School Operations under the direction of the Site Director.
• Assist in program preparations prior to school dismissal and lead daily activities that allow children to learn and play.
• Explore the community, participate in sports and swimming, and develop positive relationships with children.
• Emphasize personal safety and emotional well-being; make student safety a top priority.
• Interpret and model YMCA values to students, parents, families and staff; act as a positive role model.
• Plan and implement recreational and educational programs that emphasize group participation and choice.
• Use positive, constructive methods of discipline and reinforce consistent behavior guidance.
• Communicate respectfully, openly and effectively with staff, parents and children.
• Assist staff during daily tasks to ensure quality programming and support groups in need.
• Manage daily attendance records, support absence calls, and confirm group rosters; assist with Boston After School & Beyond attendance tracking.
• Report accidents and unusual incidents immediately and complete necessary documentation.
• Assist with planning and implementing daily activities, special events and Family Night activities; actively participate in openings, closings and extended hours.
• Attend all staff meetings and training sessions; assist in facilitation and incorporate training materials into daily work.
• Maintain and care for program areas and supplies; ensure responsible use of equipment and property.
• Abide by YMCA/EEC/school policies, procedures, regulations and guidelines and perform other duties as required by supervisor.

Assistant Site Director

• Assist in the planning, organizing, directing, budgeting and evaluating aquatics programs in accordance with YMCA mission and policies.
• Recruit, orient, train and supervise all staff, paid and volunteer, related to aquatics.
• Act on behalf of the Aquatic Director in his/her absence and work within aquatic policy guidelines.
• Provide excellent member service and engage in active listening to build relationships and assist members in achieving goals.
• Recruit, schedule and supervise lifeguard and instructor personnel (in consultation with Aquatic Director).
• Work with Aquatic Director to develop, oversee and monitor Aquatics budget.
• Plan and schedule program facilities for smooth daily operations; review staff, class, and pool scheduling.
• Work closely with Aquatic Director in the execution of instructional swim programs.
• Teach and/or guard as needed, up to 20 hours per week.
• Assist with registration and answer questions from members, program participants and staff.
• Provide ongoing training and development of aquatic personnel; oversee safety and quality training, drills, and documentation.
• Share responsibility for care and maintenance of facility and related program equipment; assist in ordering equipment and supplies.
• Maintain concise records for control, evaluation and reporting to committees, Board and Aquatics Director.
• Establish working relationships with community agencies, businesses, schools and other resources; aid in implementing special events.
• Submit news articles to local newspapers regarding aquatics programs and special events.
• Record aquatic statistics for each session and distribute and collect program evaluations.
• Participate in staff meetings as a member of the branch management team; remain current in required and voluntary training.
• Perform all other duties as assigned or needed.

Associate Director – Aquatics

• Reporting directly to the Regional Facilities Director; responsible for overall physical condition and presentation of the YMCA branch to assure facilities are clean, safe and in good repair.
• General maintenance and repair of non-complex building systems, components, fixtures, and equipment.
• On call 24-hours a day and required to respond to all emergency situations.
• Perform general building and grounds maintenance: minor carpentry, cleaning, electrical, furniture/equipment assembly, landscaping, masonry, painting, plumbing, snow removal, supply and inventory control, and event preparations.
• Operate and document all building systems: fire alarm, fire sprinkler, security alarm, emergency lighting and signage, emergency egress, building access control, fuel distribution, elevators, generators, communications, disposal, sanitary, domestic water, plumbing, electric, heating, cooling, and ventilation.
• Contract maintenance and repair of building systems: scope development, competitive bidding, securing approvals, scheduling, implementation, directing repairs and maintaining records.
• Serve as primary liaison for compliance, permitting and certification requirements, including local, state and federal inspections and agencies.
• Collaborate with Aquatics Director to assure all pool, steam and sauna systems are functioning and assist with scheduling complex repairs and replacements.
• Inspect building envelope including masonry, concrete, EFIS, waterproofing, glazing, fire escapes, roofing, building entry and access for structural and physical integrity.
• Dotted-line responsibility to the Vice President of Facilities and potential involvement with the annual Capital Improvement Program.

• This position is primarily responsible, under the supervision of the Aquatic Director, for assisting in the planning, organizing, directing, budgeting and evaluating those programs within his/her program area in accordance with the mission, purposes and polices of the association.
• Recruit, orient, train and supervise all staff, paid and volunteer, related to his/her area of responsibility.
• Act on behalf of the Aquatic Director in his/her absence and work within the guidelines of the aquatic policies.
• Provide excellent member service by exceeding member expectations and engage in active listening to build relationships and assist members in achieving goals.
• Responsible for recruiting, scheduling and supervising (in consultation with Aquatic Director) all lifeguard and instructor personnel.
• Work with Aquatic Director to develop, oversee and monitor Aquatics budget.
• Plan and schedule program facilities for the smooth functioning of daily operations and review staff, class, and pool scheduling.
• Work closely with the Aquatic Director in the execution of the Instructional swim programs; teach and/or guard as needed, up to 20 hours per week.
• Be available to assist with registration and answer questions from members, program participants and staff.
• Provide on-going training and development of aquatic personnel and oversee all required safety and quality training, drills, and documentation.
• Share responsibility for the care and maintenance of facility and related program equipment; assist in ordering equipment purchases and Aquatic/First Aid supplies as necessary.
• Maintain concise records essential for control, evaluation and reporting; record aquatic statistics, and distribute and collect program evaluations.
• Establish working relationships with community agencies, businesses, schools and other resources; aid in implementing special events and submit news articles regarding aquatics programs and special events.
• Participate in staff meetings as a member of the branch management team and remain current in required and voluntary training.
• All other duties as assigned or needed.