Director – Head of Occupier Experience Technology
Cushman & Wakefield
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois, New Jersey, New York, North Carolina, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $174,250 - $205,000 per year
Job Level
Lead
About the role
- Serve as a key business technology lead for Occupier Experience initiatives
- Translate business and client experience requirements into actionable features, enhancements, and workflows
- Collaborate with key stakeholders to prioritize initiatives based on business value, user impact, and feasibility
- Oversee day-to-day delivery with internal and external technology partners
- Act as a key technology liaison for Occupier business leadership, client delivery, and operations teams
- Partner with business sponsors to understand service delivery challenges, user pain points, and success measures
- Communicate project updates, timelines, and outcomes effectively to stakeholders
- Facilitate alignment across regional and functional teams to ensure consistent technology adoption
- Partner with change management and training teams to drive adoption and effective use of experience-related platforms
- Monitor platform usage, adoption, and client impact; recommend optimizations based on insights
- Support relationships with third-party technology partners and service providers
Requirements
- Bachelor’s Degree or equivalent professional experience
- 7+ years of experience in technology enablement, product delivery, or digital transformation within commercial real estate, PropTech, or enterprise environments
- Demonstrated experience managing cross-functional technology initiatives from requirements through implementation
- Strong understanding of occupier or client service delivery processes and supporting technology ecosystems
- Excellent communication and stakeholder management skills, with the ability to collaborate across technical and business teams
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology enablementproduct deliverydigital transformationcross-functional technology initiativesrequirements managementimplementation managementoccupier service delivery processestechnology ecosystems
Soft skills
communication skillsstakeholder managementcollaborationproject managementchange management
Certifications
Bachelor’s Degree