Customer Care Advisor
GoodLeap
Customer Service Representative
YETI
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide outstanding service and build enduring relationships.
- Point person for answering incoming phone calls, responding to customer inquiries, ensuring expectations met for orders, returns, product info.
- Help service dealer and distributor needs.
- Customer interaction and problem resolution by phone, email, social media, cases, Bazaarvoice, and general customer requests.
- Place orders, check inventory, communicate shipping times and delays, correct mis-shipments, create return authorizations for direct-to-consumer customers.
- Point persons for all Pro Purchase platforms.
- Following procedures established by accounting for all NetSuite transactions.
- Advanced understanding of NetSuite and current customer service procedures.
- In-depth knowledge of all MYSTERY RANCH product lines.
- Manage backorders and hold orders, communicate accurate shipping details.
- Understand government purchasing requirements.
- Prevent freight forwarding and unauthorized redistribution of products globally.
- Work directly with Operations, Production, Product Development and Sales to exceed customer expectations.
- Document customer contact info at customer profile level.
- Regularly document customer feedback and communicate with management.
- Potential to travel to tradeshows and sales meetings.
- Establish enduring customer relationships.
Requirements
- Bachelor’s Degree preferred or equivalent experience.
- An outgoing, welcoming, and energetic personality who enjoys helping others.
- Strong familiarity with all MYSTERY RANCH products, their use, and capabilities.
- Extremely high attention to detail.
- Proficient at multi-tasking.
- Computer literacy with ability to learn a variety of computer applications and sales systems.
- Excellent communication, time management, and organizational skills both written and verbal.
Benefits
- Click here to learn about the benefits and perks we offer at YETI.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NetSuitecustomer service proceduresorder managementinventory managementshipping logisticsproblem resolutioncustomer feedback documentationmulti-taskingattention to detail
Soft skills
communication skillsorganizational skillstime managementinterpersonal skillscustomer relationship buildingenergetic personalityoutgoing personality
Certifications
Bachelor’s Degree
