Tier 1 Support Specialist
Oddball
ServiceNow
Customer Service Relationship Specialist
The Hartford
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Kansas, Nevada, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $31,360 - $51,720 per year
Job Level
Mid-LevelSenior
About the role
- Provide an effortless experience to existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns
- Handle a variety of inbound telephone calls regarding customer policies
- Promote digital self service capabilities
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
- Assist customers over the phone and resolve inquiries
- Learn insurance product and processes during training and apply knowledge post-training
- Receive ongoing coaching and development to support career growth
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Problem solving and critical thinking skills with strong attention to detail
- Excellent communication skills with ability to empathize with customers and colleagues
- Adaptability
- High School Diploma or equivalent experience required
- Spanish bilingual a plus
- Required to commit to the training and work schedule
- Have a dedicated workspace free from distractions during work and training hours
- Must have the ability to learn insurance product and processes in training environment
- INTERNET: high speed broadband internet service required; provider-supplied modem/router/gateway hardwired to Hartford issued computer with an ethernet cable; minimum upload/download speeds of 10Mbps/100 Mbps
Benefits
- Medical, Dental, Vision, Life and Disability Insurance (Effective day 1)
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement
- Student Loan Paydown Program
- 401K
- Comprehensive benefits package and award winning well-being program
- Training provided: 9 Weeks of Training
- Short-term or annual bonuses, long-term incentives, and on-the-spot recognition
- 100% Remote (work from home)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceinsurance knowledgeproblem solvingcritical thinkingattention to detailbilingual (Spanish)
Soft skills
excellent communicationempathyadaptability
Certifications
High School Diploma
