Bilingual Spanish Healthcare Customer Service Representative
Continuum Global Solutions
Tier 1 Support Specialist
Oddball
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Serve as the initial point of contact for support requests via ticketing system, email, or chat.
- Troubleshoot and resolve common technical issues related to account access, site functionality, and general inquiries.
- Document incidents, track resolution progress, and communicate updates to stakeholders.
- Escalate more complex issues to Tier 2/3 support, engineering, or operations teams with detailed context.
- Monitor system alerts, identify potential problems, and escalate as needed.
- Assist with knowledge base updates, FAQs, and user documentation to reduce recurring issues.
- Support onboarding and guidance for end-users navigating VA.gov features and tools.
Requirements
- Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.
- Bachelor’s Degree
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to explain technical issues to non-technical users.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk, or similar).
- Familiarity with web applications, user accounts, and common troubleshooting techniques.
- Ability to work in a fast-paced, team-oriented environment.
- Performs other related duties as assigned.
Benefits
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportincident documentationproblem-solvingattention to detailuser documentationknowledge base updatescommon troubleshooting techniquesweb applicationsaccount access
Soft skills
communication skillsability to explain technical issuesteam-orientedfast-paced environment
Certifications
Bachelor’s DegreeU.S. citizenshipfederal background investigationsecurity clearance