Tier 1 Support Specialist
Oddball
ServiceNow
Customer Care Advisor
GoodLeap
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Mid-LevelSenior
About the role
- Initiating the sales process, building and managing prospect lists, and generating qualified leads for designated sales staff to follow up
- Representing GoodLeap as a subject matter expert during a series of calls to customers
- Provide exceptional customer service and support by utilizing strong verbal and written communication skills
- Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
- Update GoodLeap systems to ensure each interaction with a customer is well documented
- Handle issues with diplomacy to ensure customer satisfaction and escalate issues to management when necessary
- Complete other tasks as deemed appropriate by manager
Requirements
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Embraces change and is flexible to the needs of the business and team
- Ability to accept and apply coaching and feedback from leadership.
- Proven track record of reliability and a strong work ethic is a must.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicesales experienceverbal communicationwritten communicationinterpersonal skillspatienceempathylistening skillsflexibilityreliability
