Bilingual Spanish Healthcare Customer Service Representative
Continuum Global Solutions
Support Specialist I, Bilingual
CLEAResult
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $24 per hour
Job Level
Junior
About the role
- Receive inbound calls to resolve customer questions or concerns regarding their account and plans while identifying potential opportunities to renew or extend their existing energy plans
- Make outbound calls to retain/recapture or offer plans to customers
- Maintain an acceptable volume of various customer retention and sales per week and month
- Accurately document and update customer records in the computer system
- Maintain high levels of confidentiality
- Proactively offer products and close sales that result from initial incoming contact with the customer
- Achieve daily, weekly, and monthly sales targets established by the call center managers
- Primary focus on helping customers save energy and money without sacrificing comfort
Requirements
- Minimum of 6 months of previous experience within a customer-facing environment required
- Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
- “How can I help you?” attitude
- Prefers to work in a fast-paced environment
- Strong desire to work within a team-oriented environment with a high level of collaboration and teamwork
- Type 35+ WPM, and ability to navigate through several internet-based applications
- Proficient in Windows-based computer programs with excellent navigation skills
- Punctual and high attendance reliability
- High School or GED required
- Bilingual English/Spanish required
- Sponsorship is not available for this position at this time
- Successful hires must pass pre-employment checks
Benefits
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program
- Access to on-demand training courses to advance further in your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer retentionsalesdocumentationtyping 35+ WPMnavigating internet-based applicationsWindows-based programs
Soft skills
customer service satisfactionteam-orientedcollaborationpunctualityhigh attendance reliabilityfast-paced environmentproblem-solvingcommunication
Certifications
High School diplomaGED
