Customer Support

• Receive inbound calls to resolve customer questions or concerns regarding their account and plans while identifying potential opportunities to renew or extend their existing energy plans
• Make outbound calls to retain/recapture or offer plans to customers
• Maintain an acceptable volume of various customer retention and sales per week and month
• Accurately document and update customer records in the computer system
• Maintain high levels of confidentiality
• Proactively offer products and close sales that result from initial incoming contact with the customer
• Achieve daily, weekly, and monthly sales targets established by the call center managers
• Primary focus on helping customers save energy and money without sacrificing comfort

Support Specialist I, Bilingual

Customer Experience Trainer II – IT

Customer Service Representative

Customer Care Representative

Customer Support Specialist

Customer Support Manager