CLEAResult

Support Specialist I, Bilingual

CLEAResult

full-time

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

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Salary

💰 $17 - $24 per hour

Job Level

Junior

About the role

  • Receive inbound calls to resolve customer questions or concerns regarding their account and plans while identifying potential opportunities to renew or extend their existing energy plans
  • Make outbound calls to retain/recapture or offer plans to customers
  • Maintain an acceptable volume of various customer retention and sales per week and month
  • Accurately document and update customer records in the computer system
  • Maintain high levels of confidentiality
  • Proactively offer products and close sales that result from initial incoming contact with the customer
  • Achieve daily, weekly, and monthly sales targets established by the call center managers
  • Primary focus on helping customers save energy and money without sacrificing comfort

Requirements

  • Minimum of 6 months of previous experience within a customer-facing environment required
  • Call Center experience in an inbound/outbound sales environment preferred
  • Sales-oriented with a focus on customer service satisfaction
  • “How can I help you?” attitude
  • Prefers to work in a fast-paced environment
  • Strong desire to work within a team-oriented environment with a high level of collaboration and teamwork
  • Type 35+ WPM, and ability to navigate through several internet-based applications
  • Proficient in Windows-based computer programs with excellent navigation skills
  • Punctual and high attendance reliability
  • High School or GED required
  • Bilingual English/Spanish required
  • Sponsorship is not available for this position at this time
  • Successful hires must pass pre-employment checks
Benefits
  • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
  • 401(k) with company match
  • Paid vacation, sick, personal and parental leave time
  • Paid Volunteer Time
  • Employee Recognition Program – convert your recognition points into gift cards
  • Employee Assistance Program
  • Access to on-demand training courses to advance further in your career

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer retentionsalesdocumentationtyping 35+ WPMnavigating internet-based applicationsWindows-based programs
Soft skills
customer service satisfactionteam-orientedcollaborationpunctualityhigh attendance reliabilityfast-paced environmentproblem-solvingcommunication
Certifications
High School diplomaGED