Customer Support

• Places and receives phone calls to/from patients to gather payment for medical expenses.
• Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
• Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms.
• Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
• Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
• Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect's numerous clients.
• Train Monday-Friday 11:00am-3:00pm CST for approximately 4-5 weeks.

Patient Customer Service Specialist I

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative