Customer Care Advisor
GoodLeap
Patient Customer Service Specialist I
Americollect
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa, Missouri, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Places and receives phone calls to/from patients to gather payment for medical expenses.
- Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
- Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms.
- Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
- Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
- Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect's numerous clients.
- Train Monday-Friday 11:00am-3:00pm CST for approximately 4-5 weeks.
Requirements
- High School Diploma/GED preferred.
- 1+ year(s) of experience in a customer service capacity preferred.
- 1+ year(s) of experience contributing to a team culture of learning and growth preferred.
- 1+ year(s) of experience in a call center environment preferred.
- 1+ year(s) of experience in medical/insurance coding and billing preferred.
Benefits
- 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical codinginsurance billing
Soft skills
customer servicenegotiationcommunicationteam collaborationproblem-solving
Certifications
High School DiplomaGED
