Americollect

Call Center Representative

• Place and receive phone calls to/from patients to collect payment for medical expenses
• Offer solutions and negotiate repayment terms balancing needs of patients, clients, and the business
• Collect demographic, insurance, and other relevant information and document in internal systems
• Leverage internal technology platforms and web-based tools to research and resolve patient questions
• Engage in active listening, confirm/clarify information, and diffuse upset patients
• Educate patients on the healthcare revenue cycle and repayment programs/incentives
• Follow department processes and procedures in compliance with industry laws and regulations
• Refer patients and accounts to other departments as appropriate
• Establish meaningful relationships with peers to facilitate collaboration and trust
• Meet key performance indicators and expectations for the position
• Perform duties with integrity and confidentiality
• Pursue professional development and complete assigned training and compliance learning plans

Bilingual Call Center Representative I