Americollect

Call Center Representative

• Provide ridiculously nice phone service while collecting payments for medical expenses
• Offer solutions and negotiate repayment terms that balance the needs of patients, clients, and the business
• Place and receive phone calls to/from patients to collect payment for medical expenses
• Collect demographic, insurance, and other relevant information and document in internal technology platforms
• Leverage internal technology platforms and web-based tools to research and resolve patient questions or concerns
• Engage in active listening, confirm/clarify information, and diffuse upset patients
• Educate patients on the healthcare revenue cycle and repayment programs or incentives
• Follow department processes and procedures in compliance with industry laws and regulations
• Refer patients and accounts to other departments as appropriate
• Establish meaningful relationships with peers to facilitate collaboration
• Meet key performance indicators and position expectations
• Perform duties with integrity and confidentiality
• Pursue professional development and complete assigned compliance training

Call Center Collections Specialist

Customer Support

• Places and receives phone calls to/from patients to gather payment for medical expenses.
• Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
• Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms.
• Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
• Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
• Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect's numerous clients.
• Train Monday-Friday 11:00am-3:00pm CST for approximately 4-5 weeks.

Patient Customer Service Specialist I

• Place and receive phone calls to/from patients to collect payment for medical expenses
• Offer solutions and negotiate repayment terms balancing needs of patients, clients, and the business
• Collect demographic, insurance, and other relevant information and document in internal systems
• Leverage internal technology platforms and web-based tools to research and resolve patient questions
• Engage in active listening, confirm/clarify information, and diffuse upset patients
• Educate patients on the healthcare revenue cycle and repayment programs/incentives
• Follow department processes and procedures in compliance with industry laws and regulations
• Refer patients and accounts to other departments as appropriate
• Establish meaningful relationships with peers to facilitate collaboration and trust
• Meet key performance indicators and expectations for the position
• Perform duties with integrity and confidentiality
• Pursue professional development and complete assigned training and compliance learning plans

Call Center Collections Specialist

Patient Customer Service Specialist I

Bilingual Call Center Representative I