Pharmacy Operations Coordinator I
Centene Corporation
Bilingual Call Center Representative I
Americollect
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Junior
About the role
- Place and receive phone calls to/from patients to collect payment for medical expenses
- Offer solutions and negotiate repayment terms balancing needs of patients, clients, and the business
- Collect demographic, insurance, and other relevant information and document in internal systems
- Leverage internal technology platforms and web-based tools to research and resolve patient questions
- Engage in active listening, confirm/clarify information, and diffuse upset patients
- Educate patients on the healthcare revenue cycle and repayment programs/incentives
- Follow department processes and procedures in compliance with industry laws and regulations
- Refer patients and accounts to other departments as appropriate
- Establish meaningful relationships with peers to facilitate collaboration and trust
- Meet key performance indicators and expectations for the position
- Perform duties with integrity and confidentiality
- Pursue professional development and complete assigned training and compliance learning plans
Requirements
- High School Diploma/GED required
- 1+ year(s) of experience speaking Spanish fluently in a professional setting, ideally in a customer service capacity (required)
- 1+ year(s) of experience in a customer service capacity (preferred)
- 1+ year(s) of experience contributing to a team culture of learning and growth (preferred)
- Basic understanding of contact center processes and techniques (preferred)
- Exposure to collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology (preferred)
- Must reside in Wisconsin if working from home
