Customer Care Associate, Medicaid
Conduent
Short Term Disability Claims Specialist
Lincoln Financial
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $23 - $30 per hour
Job Level
Junior
About the role
- Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim
- Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations
- Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning
- Completing accurate financial calculations consistent with company and state guidelines
- Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity
Requirements
- High School diploma or GED
- 1-2 years of experience in claims, leaves or customer service
- Strong written and verbal communication skills
- Excellent organization skills with the ability to multi-task
- Experience with disability and/or absence management
- Strong mathematical skills for payment calculations
