Lincoln Financial

Short Term Disability Claims Specialist

Lincoln Financial

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $23 - $32 per hour

Job Level

Junior

About the role

  • Communicate with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short-Term Disability claim.
  • Collaborate with fellow case managers, nursing case managers and consulting physicians to make appropriate and timely claim determinations.
  • Review complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning.
  • Complete accurate financial calculations consistent with company and state guidelines.
  • Provide exceptional customer service and proactively recognize customer needs and areas of opportunity.
  • Identify and recommend process improvements and organizational initiatives to positively influence the team and quality.

Requirements

  • High School diploma or GED
  • 1-2 years of experience in claims, leaves or customer service
  • Strong written and verbal communication skills
  • Excellent organization skills with the ability to multi-task
  • Ability to work with others in a fast-paced, team environment
  • Ability to quickly learn complex systems and product knowledge
  • Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations
  • Ability to be adaptable/flexible as business needs change
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.
Benefits
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Effective productivity/technology tools and training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial calculationsclaims processingmedical record review
Soft Skills
communication skillsorganizational skillsmulti-taskingcustomer serviceteam collaborationadaptabilityproblem-solving
Certifications
High School diplomaGED