YETI

Account Executive

• Sales Support & Account Management
• Partner with Outside Sales Representatives to meet and exceed sales targets through world-class account management.
• Manage the order book and communicate updates to dealers and reps regularly.
• Identify in-season sales opportunities and communicate risks related to inventory, credit, or PO timelines.
• Act as a trusted advisor to dealers, providing expert product knowledge and solutions.
• Review and process purchase orders, ensuring special instructions are communicated effectively.
• Account Activation & Marketing Collaboration
• Support product launches and activations across retail accounts, including in-store, digital, and social platforms.
• Collaborate with Marketing and Field Sales to ensure brand representation and alignment with campaign strategies.
• Assist in dealer training and motivation initiatives to create brand ambassadors.
• Trading Post (B2B Platform) Management
• Oversee product setup, customer onboarding, and system maintenance.
• Reset passwords and troubleshoot user issues.
• Ensure accurate and timely updates to product listings and customer profiles.

Inside Sales Representative II

Customer Support

• Monitor daily and weekly order pipeline reports to identify trends, issues, and opportunities for improvement.
• Resolve complex or unusual order problems requiring customized solutions.
• Lead backlog and operations reviews with Sales, Manufacturing, and Logistics teams.
• Communicate proactively with customers and internal teams regarding order delays or issues; draft and send customer emails using standardized templates.
• Create reference cases for Customer Service and maintain Discount Codes Database to support proactive appeasements.
• Collaborate with Finance to ensure accurate refund processing, cancel or adjust orders, and re-authorize blocked orders.
• Work with shipping carriers (3PL and freight) to update addresses and contact details; place or correct orders on behalf of other departments.
• Prioritize and monitor orders placed by SLT and Board Members to ensure smooth production and delivery.
• Partner with third-party fraud review teams to investigate potential fraud cases and monitor large discounted orders for policy compliance.
• Perform User Acceptance Testing (UAT) for IT initiatives and website deployments; define test scenarios, place test orders, and report defects.
• Execute process improvement initiatives and provide feedback to Partner Operations to improve the order journey.
• Triage and resolve escalations submitted by Customer Service Representatives; troubleshoot system integration errors and manually edit orders stuck in error statuses.
• Investigate website and customer account issues and guide internal users to appropriate training materials and resources.

Order Management Specialist I – Customer Experience

• Provide outstanding service and build enduring relationships.
• Point person for answering incoming phone calls, responding to customer inquiries, ensuring expectations met for orders, returns, product info.
• Help service dealer and distributor needs.
• Customer interaction and problem resolution by phone, email, social media, cases, Bazaarvoice, and general customer requests.
• Place orders, check inventory, communicate shipping times and delays, correct mis-shipments, create return authorizations for direct-to-consumer customers.
• Point persons for all Pro Purchase platforms.
• Following procedures established by accounting for all NetSuite transactions.
• Advanced understanding of NetSuite and current customer service procedures.
• In-depth knowledge of all MYSTERY RANCH product lines.
• Manage backorders and hold orders, communicate accurate shipping details.
• Understand government purchasing requirements.
• Prevent freight forwarding and unauthorized redistribution of products globally.
• Work directly with Operations, Production, Product Development and Sales to exceed customer expectations.
• Document customer contact info at customer profile level.
• Regularly document customer feedback and communicate with management.
• Potential to travel to tradeshows and sales meetings.
• Establish enduring customer relationships.

Customer Service Representative

Deliver world-class service to every YETI customer, every time.
Respond promptly and professionally across channels—phone, email, and social media—with warmth, clarity, and confidence.
Own and resolve advanced customer inquiries, including: Product education and troubleshooting Warranty claims, returns, and order support Inventory and fulfillment guidance Custom artwork approvals and quotes VIP order placement and personalized customer assistance
Handle escalated situations with empathy, precision, and a highly personalized touch.
Represent the YETI brand with integrity and enthusiasm in public-facing formats.
Respond to public customer reviews with professionalism, empathy, and brand-aligned messaging.
Moderate customer-uploaded images and text for custom drinkware to ensure alignment with YETI’s brand standards and content policies.
Listen actively and empathetically to understand customer needs and deliver tailored solutions.
Provide thorough follow-up when issues require deeper investigation or coordination.
Solve complex or unique customer challenges with creativity and accountability.
Lead by example in achieving team KPIs and productivity goals.
Identify and champion improvements to customer-facing resources (website, printed materials) and internal tools (SOPs, FAQs, job aids).
Execute high-impact assignments with minimal direction and maximum ownership.
Collaborate cross-functionally to bring the customer voice into broader business initiatives.
Act as a “Swiss Army knife” for the Customer Experience team—flexing across functions, channels, and priorities to meet evolving business needs.

Inside Sales Representative II

Order Management Specialist I – Customer Experience

Customer Service Representative

Customer Experience Specialist III