YETI

General

• Manage the end-to-end order pipeline for international direct ship distributor orders, from order entry through shipment and delivery
• Monitor orders daily to identify potential delays, risks, or exceptions related to credit holds, inventory availability, documentation, or logistics constraints
• Proactively communicate order status updates, delays, and issues to distributors and internal stakeholders, setting clear expectations and next steps
• Coordinate with internal teams including Credit, Operations, Logistics, Supply Planning, Trade Compliance, and Commercial to resolve order-related issues efficiently
• Execute established escalation paths for non-routine order issues, partnering with the Direct Ship Program Manager as needed
• Maintain accurate order documentation and ensure data integrity across systems and tracking tools
• Track and report on order-level metrics such as backlog, cycle time, on-time shipment, and exception trends
• Support distributor onboarding and ongoing enablement by reinforcing order processes, requirements, and timelines
• Identify recurring order issues and provide input and recommendations to improve processes, tools, and communication workflows
• Support documentation of standard operating procedures related to order management and cross-functional coordination
• Deliver consistent, professional, and solutions-oriented interactions that reflect YETI’s brand standards

Direct Ship Order Specialist