Direct Ship Order Specialist

YETI

. Manage the end-to-end order pipeline for international direct ship distributor orders, from order entry through shipment and delivery .

Posted 7/20/2026full-timeKuala Lumpur • 🇹🇭 ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end order pipeline, ensuring effective communication and collaboration across functions to resolve order-related issues. Proficient in tracking order metrics and maintaining data integrity while adhering to established processes.

Highest-signal resume keywords

Order ManagementOrder-To-Fulfillment ProcessesMicrosoft Excel ProficiencyClear Communication SkillsCollaboration Across Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementOrder-To-Fulfillment ProcessesData IntegrityOrder Metrics TrackingDocumentation Management

Soft Skills

Attention To DetailProblem SolvingCollaborationOwnershipAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Supply ChainCustomer ExperienceSales SupportLogisticsTrade Compliance

About the role

Key responsibilities & impact

Manage the end-to-end order pipeline for international direct ship distributor orders, from order entry through shipment and delivery
Monitor orders daily to identify potential delays, risks, or exceptions related to credit holds, inventory availability, documentation, or logistics constraints
Proactively communicate order status updates, delays, and issues to distributors and internal stakeholders, setting clear expectations and next steps
Coordinate with internal teams including Credit, Operations, Logistics, Supply Planning, Trade Compliance, and Commercial to resolve order-related issues efficiently
Execute established escalation paths for non-routine order issues, partnering with the Direct Ship Program Manager as needed
Maintain accurate order documentation and ensure data integrity across systems and tracking tools
Track and report on order-level metrics such as backlog, cycle time, on-time shipment, and exception trends
Support distributor onboarding and ongoing enablement by reinforcing order processes, requirements, and timelines
Identify recurring order issues and provide input and recommendations to improve processes, tools, and communication workflows
Support documentation of standard operating procedures related to order management and cross-functional coordination
Deliver consistent, professional, and solutions-oriented interactions that reflect YETI’s brand standards

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent relevant experience
Greater than 2 years of relevant experience in Order Management, Operations, Customer Experience, Supply Chain, or Sales Support
Working knowledge of order-to-fulfillment or order-to-cash processes, ideally in a distributor or global environment
Strong proficiency in Microsoft Word, Microsoft Excel, and PowerPoint
Ability to follow established processes while independently managing multiple priorities and deadlines
Strong attention to detail with the ability to identify and resolve non-routine order issues using sound judgment
Clear, concise written and verbal communication skills; comfortable interacting with internal partners and external distributors
Collaborative mindset with the ability to build productive working relationships across functions
Self-starter who takes ownership of assigned responsibilities and adapts to shifting priorities
Be a steward of and maintain the YETI Brand

Benefits

Comp & perks

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