YDUQS

Business Analyst

• Apoiar o alinhamento das jornadas de comunicação junto às áreas demandantes da companhia, contribuindo para o entendimento das necessidades e para a eficiência das entregas de comunicação;
• Participar das reuniões de alinhamento com as BUs e áreas parceiras, apoiando o planejamento, acompanhamento e execução das comunicações;
• Acompanhar os processos relacionados às solicitações de comunicação, garantindo organização, cumprimento de fluxos e qualidade nas entregas;
• Auxiliar no monitoramento de indicadores e KPIs das comunicações e disparos, contribuindo com análises e oportunidades de melhoria;
• Apoiar iniciativas voltadas à otimização dos canais de comunicação, buscando maior eficiência nas ações e melhor experiência para o público;
• Contribuir para o acompanhamento dos prazos e alinhamentos entre as áreas envolvidas nas comunicações;
• Atuar de forma colaborativa com o time, apoiando as rotinas operacionais e contribuindo para a execução das demandas da área.

Analista de Gestão de Campanhas Júnior – Foco em Planejamento de Comunicação

Communications

• Produce, review and distribute informative content such as announcements, newsletters, academic notices and internal campaigns;
• Ensure clear, empathetic and effective communication with students throughout the entire academic journey;
• Work in partnership with academic departments, the registrar’s office, marketing and student services to ensure information alignment and consistent messaging;
• Support initiatives aimed at student engagement, satisfaction, retention and experience;
• Monitor the student journey, identifying opportunities to improve communication flows and channels;
• Map recurring student questions and propose continuous improvements to communication processes;
• Update and organize knowledge bases, FAQs and student support materials;
• Contribute to strengthening the relationship between the institution and its audiences.

Student Relationship Analyst (Mid-level) – Communication Creation Focus

• Produzir, revisar e divulgar conteúdos informativos, como comunicados, newsletters, avisos acadêmicos e campanhas internas;
• Garantir uma comunicação clara, empática e eficiente com os alunos ao longo de toda a jornada acadêmica;
• Atuar em parceria com áreas acadêmicas, secretaria, marketing e atendimento, assegurando alinhamento das informações e consistência na comunicação;
• Apoiar ações voltadas para engajamento, satisfação, retenção e experiência do aluno;
• Acompanhar a jornada do estudante, identificando oportunidades de melhoria nos fluxos e canais de comunicação;
• Mapear dúvidas recorrentes dos alunos e propor melhorias contínuas nos processos comunicacionais;
• Atualizar e organizar bases de conhecimento, FAQs e materiais de apoio ao aluno;
• Contribuir para o fortalecimento do relacionamento entre a instituição e seus públicos.

Analista de Relacionamento com Aluno Júnior – Criação de Comunicação

Customer Success Manager

• Analyze students' communication behavior and consumption profiles, proposing more accurate strategies for activation and engagement;
• Create mailings and develop automated communication journeys using digital marketing automation tools;
• Execute communication sends across different channels such as email, SMS, WhatsApp, push notifications and social audiences;
• Monitor, measure and analyze the results of communications and campaigns carried out;
• Develop solutions aimed at automating managerial processes to promote greater operational efficiency;
• Create mechanisms and controls to reduce risks related to incorrect sends and communications;
• Ensure the team correctly registers campaigns on the platforms used;
• Ensure processes are automated in an efficient, secure and organized manner;
• Develop solutions with AI and new technologies to optimize routines and speed up the team's work;
• Set up error controls and support A/B testing to optimize campaigns;
• Participate in planning and alignment meetings with partner areas on strategic and sensitive topics;
• Research and disseminate technological trends and innovations that may generate improvements for the area.

Junior CRM Analyst – Exclusive for People with Disabilities

Human Resources

• Management of the Trilhar Program (Employee Experience) - Lead the schedule and execution of surveys (Overall Experience, Engagement, eNPS, Diversity, LNPS, Employer Branding, Onboarding, among others), ensuring quality, adherence and strategic relevance;
• Platform and Technology Management (Medallia and SMTTECH) - Act as the focal point with external partners to evolve the Employee Experience tool, ensuring efficiency, innovation and alignment with business needs;
• Strategic analysis of experience data - Structure, analyze and interpret quantitative and qualitative data, identifying: drivers of engagement and eNPS; critical themes; perceptions of leadership, culture and work environment; translate data into actionable insights, explaining the “why” behind the results;
• Management of strategic projects (People & Management PMO) - Lead the structuring, planning, execution and monitoring of the area’s priority projects, ensuring consistent deliveries, deadlines and business impact;
• Support for executive decision-making - Build high-level reports and presentations for leadership, translating complex data into clear, objective, action-oriented narratives.

Analista de Gestão de Campanhas Júnior – Foco em Planejamento de Comunicação

Student Relationship Analyst (Mid-level) – Communication Creation Focus

Analista de Relacionamento com Aluno Júnior – Criação de Comunicação

Junior CRM Analyst – Exclusive for People with Disabilities

Senior Analyst in Employee Experience – Data Focus