Student Relationship Analyst (Mid-level) – Communication Creation Focus

YDUQS

As a Relationship Analyst focused on communication, create content and manage channels for student engagement at YDUQS. Collaborate with various academic and marketing teams to enhance communication processes.

Posted 5/27/2026full-timeRio de Janeiro • 🇧🇷 BrazilEntry LevelWebsite

About the role

Key responsibilities & impact

Produce, review and distribute informative content such as announcements, newsletters, academic notices and internal campaigns;
Ensure clear, empathetic and effective communication with students throughout the entire academic journey;
Work in partnership with academic departments, the registrar’s office, marketing and student services to ensure information alignment and consistent messaging;
Support initiatives aimed at student engagement, satisfaction, retention and experience;
Monitor the student journey, identifying opportunities to improve communication flows and channels;
Map recurring student questions and propose continuous improvements to communication processes;
Update and organize knowledge bases, FAQs and student support materials;
Contribute to strengthening the relationship between the institution and its audiences.

Requirements

What you’ll need

Bachelor’s degree in Communication, Marketing, Business Administration, Education/Pedagogy or related fields;
Experience developing narratives, storytelling and producing communications tailored to different audiences;
Experience planning and managing communication across multiple channels such as email, digital platforms, social media and institutional channels;
Knowledge of campaign performance analysis and content optimization based on metrics and data;
Familiarity with customer/support tools such as CRM systems, helpdesk platforms and chatbots;
Experience with email marketing tools and communication automation platforms;
Understanding of customer/student experience (CX) and user journey concepts;
Basic knowledge of metrics, data analysis and performance tracking;
Proficiency in Microsoft Office or equivalent tools;
Previous experience in educational institutions or edtechs is a plus;
Proven track record focused on student/user engagement, experience and retention.

Benefits

Comp & perks

Tuition scholarships up to 100% for employees, legal dependents and household members (father, mother and siblings), allowing up to three simultaneous scholarships;
Health insurance fully subsidized for the employee and partially for their family, with the employee responsible for co-payments;
Optional dental care to support oral health;
Meal allowance or food voucher with the option to choose according to your needs;
Wellhub or Totalpass for flexible gym options;
Wellz — a platform focused on employees’ mental and emotional health offering several types of support, including access to online individual therapy;
Wellness program and benefits club with a dedicated program and exclusive perks;
Flexible dress code to promote our diversity;
Life insurance;
Partnership with SESC;
Corporate University available on our exclusive portal, Educare;
Growth opportunities — currently more than 60% of positions are filled through internal selection processes;
Birthday day off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

communicationnarrative developmentstorytellingcontent optimizationdata analysisperformance trackingemail marketingcommunication automationcustomer experienceuser journey

Soft Skills

clear communicationempathycollaborationstudent engagementsatisfactionretentionrelationship buildingorganizational skillsproblem-solvingcontinuous improvement