Yara International

Manager

• Provide strategic ownership of Global Service Desk and Knowledge Management processes, ensuring a consistent, high-quality end-user experience across all channels.
• The role drives adoption of AI, automation, and self-service capabilities to optimize issue resolution, reduce business disruption, and enhance operational efficiency.
• Own the global end-to-end user experience, ensuring consistent, high-quality support across all channels, mobile platforms, and AI chatbot.
• Drive knowledge base excellence, maintaining accurate, up-to-date content that empowers self-service.
• Lead AI-driven service desk initiatives, including chatbots and proactive automation, for faster, smarter global support.
• Identify gaps and drive continuous improvement, leveraging AI, analytics, and process enhancements for global impact.

Global Service Desk Manager

Analyst

• Ensure a positive experience throughout Yara's selection processes by developing and scaling initiatives that strengthen the employer brand
• Lead recruitment and selection processes to identify top professionals
• Monitor and analyze trends and best practices in talent attraction and selection

Talent Acquisition Analyst

Customer Support

• Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
• Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
• Follow up on customer requests and operational tasks, ensuring high satisfaction levels
• Collaborate with team members to continuously improve processes and enhance customer experience
• Manage billing documents, return and diversion cases with efficiency and precision
• Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities

Customer Service Specialist, English, Russian

• Own the business strategy and performance for Yara’s Micronutrient and biostimulent portfolio
• Develop strategies to grow our micronutrient and biostimulent business, using insight in NA agriculture to expand existing markets and develop new markets for Yara’s portfolio
• Collaborate to drive implementation excellence with all stakeholders, especially sales, product marketing and supply chain co-workers
• Align global and regional expectations with local realities to create accurate forecasts and growth plans
• Product Management & Portfolio Business Strategy
• Product & portfolio mix: Own decision-making to maximize short and long-term portfolio efficiency and profitability
• Lifecycle management
• Product development
• Training
• Assist in managing overall portfolio margin to meet business expectations
• Collaborate with agronomy, product, and supply chain teams to ensure product fit and availability
• Brand Management – Communications – Demand Generation
• Development of sales materials: sales sheets and/or battle cards
• Create an integrated communications plan and annual campaign which employs an appropriate level and mix of demand generation activities, which may include advertising, public relations, media relations, digital, social, and more, for both short- and long-term product and portfolio growth
• Develop/approve brand strategy and messaging for assigned product lines
• Pricing & Program Development
• Alignment with Product Management to set YaraVita/Amplix prices across all regions
• Establish programs which reward and leverage strategic and beneficial customer actions: i.e. volume, loyalty, early order, cross-sell, sales finance, portfolio and whole company product sales
• Coordination with sale enablement internally and/or externally (AgVend, for example)
• Lead the process of communicating all programs internally and support externally, either in person or via marketing materials or both
• Integration & Activation
• Work closely with sales and Field Marketing to activate marketing plans in the field
• Educate, lead, and motivate key local activation and integration experts
• Decisions must be grounded in local realities and market environments across diverse regions in Canada and the US – must be connected and understand local agronomic considerations
• Take feedback from sales to develop products, a portfolio and supporting materials that generate impact and motivate internal and external audiences to think and behave differently (i.e. purchase or purchase more)
• Deliver the following results: Clear strategic direction that drives portfolio growth and margin
• Strong brand identity, consistency, and recognition in the market
• Programs and campaigns that increase demand and support the sales force
• Field-ready programs that align with customer needs and sales objectives
• Optimized product offerings and profitability over time
• Internal alignment and execution excellence across the product lifecycle

Micronutrient and Biostimulant Portfolio Manager

• Own the business strategy and performance for Yara’s calcium nitrate portfolio
• Develop strategies to grow our calcium nitrate business
• Collaborate to drive implementation excellence with all stakeholders
• Align global and regional expectations with local realities

Portfolio Manager

Sales

• Promote and Sell Yara Solutions: Market and sell a range of crop nutrition products including fertilizers (macro and micronutrients), foliar nutritional’s, and bio stimulants.
• Provide Technical Expertise in Crop Nutrition: Advise growers and retailers on optimal nutrient management practices tailored to specific crops, soil types, and growth stages.
• Build and Maintain Strong Farmer Relationships: Develop trust-based relationships with growers by consistently delivering value through agronomic support and technical advice.
• Support On-Farm Product Demonstrations and Trials: Plan, implement, and monitor product trials to demonstrate efficacy and build local data.
• Achieve Sales and Territory Growth Targets: Meet individual sales goals and contribute to regional business objectives.

Sales Agronomist

• Responsible for all commercial business activities within the assigned region including negotiating contracts, prices and any follow-up agreements
• Ensure that all relevant internal departments have necessary information for successful fulfillment of all internal and external obligations
• Provide market intelligence related to prices, programs, trends and competitive activities relevant to the region
• Define the sales plan including budgeting, forecasting and sales and marketing activities in agreement with established business strategy
• Focus on customers, key retail accounts to ensure market access within the region
• Implement the Yara Crop Nutrition strategy in the region
• Works collaboratively with market development, marketing, product management and digital teams to execute Yara’s crop nutrition solutions
• Manage and develop a team of sales professionals to ensure demand generation and to build farmer relationships
• Provide link to crop, market access, commercial strategies and customers
• Execute sales plan

Commercial Sales Manager

DevOps Engineer

• Automate infrastructure using Infrastructure as Code (IaC) tools like Terraform or AWS CloudFormation
• Manage cloud environments, administering and optimizing cloud services
• Build and manage CI/CD pipelines for applications
• Monitor and troubleshoot systems using monitoring tools
• Ensure security & compliance in cloud infrastructure
• Identify opportunities for converting manual processes into technical solutions
• Collaborate across teams to empower service reliability