Xometry

Engineer

• Supplier Development & Engagement
• Build and maintain strong, trust-based relationships with our diverse network of manufacturing partners to increase their engagement and capacity.
• Engage with new supplier partners onboarded for the purpose of serving production programs, and facilitate partner success in simultaneously navigating the Xometry platform and serving the customer needs.
• Coach partners on industry best practices related to documentation, finishing processes, and quality assurance.
• Support partner readiness for complex and highly regulated programs, including those in the aerospace, defense, and medical industries
• Cross-Functional Collaboration
• Work closely with internal teams, including sourcing, engineering, and project management, to ensure our partners' capabilities align with the Statement of Work (SOW) requirements for each project.
• Support Technical Account Managers (TAMs) and Project Managers (PMs) by assessing new partner capabilities and fit for new bids and proposals.
• Flag potential risks early, such as capacity constraints, financial weaknesses, or geopolitical exposures, to inform strategic decision-making.
• Assist in root-cause analysis of late shipments (e.g., finishing delays, raw material shortages, inspection bottlenecks) and help partners implement sustainable mitigation plans.
• Controlled Processes & Special Qualifications
• Support the qualification of finishing suppliers (e.g., plating, anodizing, chemical conversion, coatings, paint/prime) to meet stringent aerospace, defense, and automotive standards.
• Assist partners in pursuing and maintaining special process qualifications such as NADCAP, AMS, VAPS, PPS, and TS16949.
• Oversee the verification and validation of controlled processes, including heat treatment, plating, and coatings.
• Help identify and address compliance requirements from frameworks like DoD, FAA, TCCA, DFARS, and ITAR, ensuring our partners meet all necessary regulations.

Supplier Development Engineer

Product Designer

• Lead design efforts for complex, cross-cutting initiatives that span multiple teams or product areas
• Partner deeply with Product Managers and Engineering leads to shape problem definition, scope, and approach
• Translate ambiguous product and customer needs into clear, scalable experience strategies and design solutions
• Set a strong design point of view and influence direction through rationale, craft, and outcomes
• Produce high-quality design work while guiding others through reviews, feedback, and shared problem-solving
• Identify experience gaps, risks, and opportunities early and help teams navigate tradeoffs
• Contribute to improving design practices, workflows, and quality standards across the organization

Staff Product Designer

Data Analyst

• Develop sophisticated attribution models and funnel reporting across paid and organic channels to determine ROI based on both short- and long-term outcomes.
• Build and maintain campaign management data and reporting to improve monetization effectiveness and ad performance.
• Build and maintain robust data models Snowflake (using dbt, Airflow, or similar) that integrate data from Segment, Salesforce, HubSpot, Iterable, and ad servers.
• Analyze website traffic, customer conversion/retention, and inventory supply/demand to provide actionable insights for leadership.
• Analyze and support experiments and A/B tests for product, marketing campaigns and yield strategies, measuring impact and identifying statistically significant trends.
• Create and manage comprehensive Looker dashboards that align marketing performance with revenue forecasting and inventory health.

Senior Data Analyst

• You will use your expertise to develop and implement the applicable sourcing strategy.
• Once an order is placed, you will be responsible to aid production in troubleshooting order execution to ensure customer success.
• To do this, you must interface directly with machine shops, sheet metal fabrication shops, internal staff members and management, as well as customers.
• Additionally, you will take on special projects related to expanding the capabilities of our manufacturing partner network, working with OEM equipment makers, and our internal team of experts to improve our core competencies.

Project Engineer

Accountant

• Own full-cycle accounting for the Singapore entity, including journal entries, accruals, prepaids, fixed assets, intercompany transactions, and reconciliations
• Execute and support monthly, quarterly, and annual close processes, ensuring accuracy and timeliness
• Prepare and review balance sheet and P&L analyses; investigate and resolve variances
• Maintain supporting schedules and documentation in accordance with US GAAP and internal controls
• Manage accounts payable processes including vendor setup, invoice processing, payment runs, and expense reimbursements
• Oversee accounts receivable, billing, collections, and cash application as applicable
• Ensure timely resolution of vendor and customer inquiries
• Ensure compliance with local statutory, regulatory, and corporate requirements in Singapore
• Coordinate with external auditors, tax advisors, and corporate secretarial firms for statutory audits and filings
• Support internal controls, SOX-related documentation, and audit requests from the U.S. corporate team
• Maintain proper accounting policies, procedures, and documentation
• Prepare and/or coordinate GST filings, corporate income tax computations, and withholding tax compliance
• Work with external tax advisors on annual tax filings, tax provisions, and regulatory matters
• Monitor changes in local tax laws and assess accounting and compliance impact
• Work within company ERP and financial systems to ensure accurate and efficient processing
• Identify opportunities to improve, automate, and scale accounting processes as the business grows
• Partner closely with U.S.-based accounting, finance, payroll, and FP&A teams
• Support ad-hoc projects related to global finance transformation, system implementations, or entity expansion

Senior Accountant

Program Manager

• Lead and manage complex, cross-functional operational programs from initiation through execution and delivery.
• Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes.
• Develop and monitor KPIs to track program success and identify areas for continuous improvement.
• Create detailed project plans, manage budgets, mitigate risks, and ensure timelines are met.
• Serve as a key liaison between stakeholders to ensure alignment on objectives and deliverables.
• Analyze data to inform decision-making and identify opportunities for automation and process enhancement.
• Champion lean principles and operational best practices across the organization.

Program Manager, Operations

Marketing Operations

• Administer, optimize, and troubleshoot Iterable and HubSpot CRM platforms to ensure seamless data flow, campaign execution, and integration with other MarTech systems.
• Design, implement, and maintain automated workflows and nurture campaigns that enhance customer activation, retention, and referrals, leveraging advanced segmentation and personalization strategies.
• Develop and maintain robust data pipelines, ensuring the accurate delivery of marketing and customer data into Iterable, HubSpot, and connected systems such as Segment CDP, Salesforce, and Zapier to support reporting and campaign optimization.
• Collaborate closely with the greater marketing teams to coordinate the delivery of targeted, high-impact content across multiple channels, ensuring alignment of messaging and timing.
• Monitor, analyze, and report on campaign performance using KPIs such as open rates, CTRs, and conversion rates, providing actionable insights to inform strategy and improve ROI.
• Ensure data hygiene and integrity across customer and contact databases, proactively identifying and resolving discrepancies to maintain accurate segmentation and targeting.
• Lead the creation and ongoing documentation of marketing operations processes, workflows, and best practices, ensuring standardization and scalability.
• Partner with cross-functional teams (Sales, Product, Data Science, Operations, Customer Success, Performance Marketing) to continuously improve the customer journey and support integrated marketing initiatives.
• Stay current on marketing automation trends, data analytics best practices, and emerging technologies to recommend and implement process improvements.

Marketing Operations Specialist

• Develop and implement robust demand forecasting models using historical data, market trends, and statistical analysis.
• Collaborate with sales and marketing teams to align forecasts with business objectives.
• Monitor forecast accuracy and implement corrective actions to minimize deviations.
• Extract, analyze, and interpret large datasets from various sources to identify trends and insights.
• Develop and maintain comprehensive supply chain reports and dashboards.
• Utilize advanced Excel functions (e.g., pivot tables, VLOOKUP, macros) to create dynamic reports and models.
• Present key findings to stakeholders.
• Identify and implement process improvements to enhance supply chain efficiency and effectiveness.
• Utilize data analysis to identify bottlenecks and areas for optimization.
• Document and standardize supply chain processes.
• Analyze inventory levels and implement strategies to optimize stock levels, minimize holding costs, and prevent stockouts.
• Develop and maintain inventory control policies and procedures.
• Utilize advanced Excel modeling to simulate inventory scenarios and assess impact of changes.

• You will use your expertise to develop and implement the applicable sourcing strategy
• Once an order is placed, you will be responsible to aid production in troubleshooting order execution to ensure customer success
• To do this, you must interface directly with 3D printing shops, internal staff members and management, as well as customers
• Additionally, you will take on special projects related to expanding the capabilities of our manufacturing partner network, working with OEM equipment makers, and our internal team of experts to improve our core competencies

DFM Engineer

Business Operations

• Perform project management functions using our internal ERP system and integrated 3rd party software programs.
• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve issues.
• Provide excellent customer service by keeping customers updated on resolution of troubled orders.
• Document all project related activity within project management tools.
• Monitor daily supplier activity via various real-time KPI performance reports.
• Manage customer relationships by communicating directly via phone, video and written communication.
• Manage supplier relationships by communication directly via phone, video and written communication.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.

Case Manager III, Business Operations

Manager

• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates.
• Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time.
• Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
• Manage customer complaints that result in replacements for returned products.
• Report out on status, risk, and efforts to recover troubled orders and jobs.
• Document all case activity in the central database.
• Leverage company technology platforms and comply with the Quality Management System.
• Monitor the integrity of supplier quality metrics.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Case Manager I

• Perform project management functions using our internal ERP system and integrated 3rd party software programs.
• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues.
• Provide excellent customer service by keeping customers updated on resolution of troubled orders.
• Document all project related activity within project management tools
• Monitor daily supplier activity via various real time KPI performance reports
• Manage customer relationships by communicating directly via Phone, Video and written communication
• Manage supplier relationships by communication directly via Phone, Video and written communication
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.

• A typical day will consist of, virtually or onsite, leading a myriad of engineering centric activities for internal and external customers.
• Utilize your strengths as an advanced product quality planning engineer to improve our Quality Management System and related processes.
• Using your experience, you will work cross-functionally with internal and external customers teams to improve customer experience by preventing customer complaints and rejections.
• This person will work closely with engineering and lead a world class organization effectively managing a proactive system following AS9145/ IATF 16949 (ISO TS 16949) requirements through internal and external resources to ensure quick completion.

Quality Manufacturing Engineer

Customer Support

• Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs;
• Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person;
• Maintain and cultivate a value-driven, collaborative partnership with partners; develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met;
• Determine and share best practices representing both Xometry and Industry trends;
• Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap;
• Respond to applicable Zen Desk tickets in accordance with our OLAs;
• Receive, document and act on service escalations from Partners;
• Create SOPs and prepare documentation to create an environment of standardization;
• Act as a liaison between internal teams to ensure Partner needs are being met.

Supplier Development Engineer

Staff Product Designer

Senior Data Analyst

Project Engineer

Senior Accountant

Program Manager, Operations

Program Manager, Operations

Marketing Operations Specialist

Data Analyst

DFM Engineer

Case Manager III, Business Operations

Case Manager I

Case Manager III, Business Operations

Quality Manufacturing Engineer

Partner Support Specialist