Xometry

Engineer

• You will use your expertise to develop and implement the applicable sourcing strategy
• Once an order is placed, you will be responsible to aid production in troubleshooting order execution to ensure customer success
• To do this, you must interface directly with 3D printing shops, internal staff members and management, as well as customers
• Additionally, you will take on special projects related to expanding the capabilities of our manufacturing partner network, working with OEM equipment makers, and our internal team of experts to improve our core competencies

DFM Engineer

Business Operations

• Perform project management functions using our internal ERP system and integrated 3rd party software programs.
• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve issues.
• Provide excellent customer service by keeping customers updated on resolution of troubled orders.
• Document all project related activity within project management tools.
• Monitor daily supplier activity via various real-time KPI performance reports.
• Manage customer relationships by communicating directly via phone, video and written communication.
• Manage supplier relationships by communication directly via phone, video and written communication.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.

Case Manager III, Business Operations

Manager

• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates.
• Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time.
• Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
• Manage customer complaints that result in replacements for returned products.
• Report out on status, risk, and efforts to recover troubled orders and jobs.
• Document all case activity in the central database.
• Leverage company technology platforms and comply with the Quality Management System.
• Monitor the integrity of supplier quality metrics.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Case Manager I

• Perform project management functions using our internal ERP system and integrated 3rd party software programs.
• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues.
• Provide excellent customer service by keeping customers updated on resolution of troubled orders.
• Document all project related activity within project management tools
• Monitor daily supplier activity via various real time KPI performance reports
• Manage customer relationships by communicating directly via Phone, Video and written communication
• Manage supplier relationships by communication directly via Phone, Video and written communication
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.

• A typical day will consist of, virtually or onsite, leading a myriad of engineering centric activities for internal and external customers.
• Utilize your strengths as an advanced product quality planning engineer to improve our Quality Management System and related processes.
• Using your experience, you will work cross-functionally with internal and external customers teams to improve customer experience by preventing customer complaints and rejections.
• This person will work closely with engineering and lead a world class organization effectively managing a proactive system following AS9145/ IATF 16949 (ISO TS 16949) requirements through internal and external resources to ensure quick completion.

Quality Manufacturing Engineer

Customer Support

• Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs;
• Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person;
• Maintain and cultivate a value-driven, collaborative partnership with partners; develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met;
• Determine and share best practices representing both Xometry and Industry trends;
• Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap;
• Respond to applicable Zen Desk tickets in accordance with our OLAs;
• Receive, document and act on service escalations from Partners;
• Create SOPs and prepare documentation to create an environment of standardization;
• Act as a liaison between internal teams to ensure Partner needs are being met.

Partner Support Specialist

Marketing Operations

• Administer, optimize, and troubleshoot Iterable and HubSpot CRM platforms
• Design, implement, and maintain automated workflows and nurture campaigns
• Develop and maintain robust data pipelines
• Collaborate closely with the greater marketing teams
• Monitor, analyze, and report on campaign performance using KPIs
• Ensure data hygiene and integrity across customer and contact databases
• Lead the creation and ongoing documentation of marketing operations processes
• Partner with cross-functional teams to continuously improve the customer journey
• Stay current on marketing automation trends and emerging technologies

Marketing Operations Specialist

Machine Learning Engineer

• Design, build, and optimize machine learning models to enhance Xometry’s platform and business operations.
• Analyze large datasets to extract meaningful patterns and insights.
• Collaborate with cross-functional teams to integrate machine learning models into production systems.
• Learn and apply best practices in model evaluation, performance tuning, and deployment.
• Influence technical direction by identifying opportunities to improve modeling approaches, data quality, and system architecture.
• Work across teams to ensure machine learning solutions are explainable, maintainable, and aligned with business goals.
• Help bridge the gap between research and production, ensuring models perform just as well in the real world as they do in notebooks.
• Gain exposure to cutting-edge machine learning frameworks, tools, and techniques used in the manufacturing industry.

Machine Learning Engineer II

Account Executive

• Initiate and build strong relationships with engineering, procurement, program management and executive contacts
• Identify and develop strategic long-term customers across Australia, ASEAN countries and India
• Manage the full sales cycle from qualification through to closing and account expansion
• Provide technical expertise and guide customers in selecting the best project manufacturing solutions
• Partner with sales engineers to ensure quotes are accurate and tailored to customer requirements
• Negotiate pricing and contract terms that create value for Xometry and the customers
• Deliver technical presentations at customer meetings, seminars and industry events
• Track industry trends, competitor activity and customer developments to inform strategy
• Consistently meet or exceed sales targets and revenue goals

Collections

• Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations.
• Leads the debt collection process for assigned customers.
• Reconciles accounts when necessary to collect open balances.
• Keeps detailed notes and records of all communications and actions.
• Works with sales and other departments to ensure invoices are paid.
• Notifies sales when accounts are past due and or being placed with the collection agency.
• Works with coworkers to set debt collection strategies.
• Answers questions customers have about billing statements/open invoices.
• Keeps track of payment due dates and sends reminders.
• Updates the account status when the debt has been paid.
• Investigates billing errors and disputes and follows up with customers.
• Sends necessary paperwork to customers.
• Maintains confidentiality and the utmost discretion.
• Timely escalates relevant issues and/or negotiates payment plans based on the department’s processes and procedures and/or consultation with the supervisor as applicable.

Collections Specialist

Application Engineer

• Analyze drawings and CAD models (in English)
• Calculate manufacturing costs (materials, machining hours, post-processing)
• Provide recommendations on manufacturing processes where needed
• Document and transfer calculations to the Sales/Commercial team
• Review 3D models and 2D drawings for quoting and manufacturability feedback
• Organize RFQs and clarify details with Sales and Engineering teams
• Maintain quote databases and ensure timely updates
• Deliver high-quality and accurate quotes ideally within 1–2 working hours
• Support process automation initiatives and workflow optimization

Senior Application Engineer, CNC – Sheet Metal

Human Resources

• Provide support for HR systems, resolving issues, data discrepancies, and interfaces.
• Answer HR Tickets and inquiries related to the usage of ADP, and correction of data stored in ADP through ad hoc changes and bulk uploads.
• Participate in design, setup, and optimization of HR systems and ADP modules as needed, including Benefits, Time, Talent, and Performance.
• Support HR programs like performance and engagement through tech design and configuration.
• Support the HRIS Specialist with building and refining global workflows and change requests within HR systems to reduce manual intervention and improve data accuracy.
• Understand global workflows and recommend alignment or regional approaches as needed to meet business needs.
• Build, monitor, and troubleshoot data syncs between ADP and other systems like Greenhouse, Okta, and Precipio. Create integration files, participate in testing initiatives, and perform manual data loads when required.
• Support the HRIS Specialist with proactively communicating with and leading trainings for stakeholders when configuration, feature, or process updates have been made to ensure user familiarity and adoption.
• Conduct deep-dive audits of systems data and workflows to ensure data integrity across all modules and integrations.
• Work with HRIS Specialist to create a regular audit schedule to ensure we're auditing consistently and in alignment with compliance needs.

HRIS Consultant

• Evaluate customer designs for manufacturability and recommend improvements using Xometry’s technologies and capabilities.
• Develop and implement sourcing strategies that ensure quality and cost efficiency.
• Support production troubleshooting to ensure smooth order execution and customer satisfaction.
• Interface with machine shops, fabrication partners, internal teams, and clients to drive project success.
• Participate in initiatives to expand and strengthen Xometry’s manufacturing partner network and technical capabilities.

Data Analyst

• Develop and implement robust demand forecasting models using historical data, market trends, and statistical analysis.
• Collaborate with sales and marketing teams to align forecasts with business objectives.
• Monitor forecast accuracy and implement corrective actions to minimize deviations.
• Extract, analyze, and interpret large datasets from various sources to identify trends and insights.
• Develop and maintain comprehensive supply chain reports and dashboards.
• Utilize advanced Excel functions (e.g., pivot tables, VLOOKUP, macros) to create dynamic reports and models.
• Present key findings to stakeholders.
• Identify and implement process improvements to enhance supply chain efficiency and effectiveness.
• Utilize data analysis to identify bottlenecks and areas for optimization.
• Document and standardize supply chain processes.
• Analyze inventory levels and implement strategies to optimize stock levels, minimize holding costs, and prevent stockouts.
• Develop and maintain inventory control policies and procedures.
• Utilize advanced Excel modeling to simulate inventory scenarios and assess impact of changes.