Case Manager III, Business Operations
Xometry
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Perform project management functions using our internal ERP system and integrated 3rd party software programs.
- On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
- Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
- Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues.
- Provide excellent customer service by keeping customers updated on resolution of troubled orders.
- Document all project related activity within project management tools
- Monitor daily supplier activity via various real time KPI performance reports
- Manage customer relationships by communicating directly via Phone, Video and written communication
- Manage supplier relationships by communication directly via Phone, Video and written communication
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
- Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
- Participate and provide input on initiatives to simplify and automate complex processes.
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.
Requirements
- A self-starter, who works independently, and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines and support all supplier quality field activities.
- Strong communication English skills (both oral and written) + ability to manage up and peer-to-peer.
- Bachelor's Degree, with preference of Business, Supply Chain, Sciences or Engineering.
- A minimum of 2 years customer facing project management, preferably within an engineering or manufacturing or fast paced operations environment.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset.
- Capable of performing root cause analysis and identifying solutions to complex problems.
Benefits
- Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
- For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementroot cause analysismanufacturing processesengineering drawingsinspection methodsKPI performance reportssupplier oversightquality nonconformance reviewscorrective actionscustomer service
Soft Skills
self-starterorganizational skillsmultitaskingcommunication skillsproblem-solvingindependent workdynamic environmentrelationship managementstakeholder communicationinitiative participation
Certifications
Bachelor's Degree