Xometry

Partner Support Specialist

Xometry

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs;
  • Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person;
  • Maintain and cultivate a value-driven, collaborative partnership with partners; develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met;
  • Determine and share best practices representing both Xometry and Industry trends;
  • Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap;
  • Respond to applicable Zen Desk tickets in accordance with our OLAs;
  • Receive, document and act on service escalations from Partners;
  • Create SOPs and prepare documentation to create an environment of standardization;
  • Act as a liaison between internal teams to ensure Partner needs are being met.

Requirements

  • Strong fluency with Word, PowerPoint, and Excel
  • Superior written and verbal skills; the ability to convey empathy, urgency, and ownership in every interaction
  • Best-in-class service skills
  • Ability to quickly assimilate change and provide an excellent service experience while working in an environment of quickly evolving procedures and expectations
  • Excellent project management and time management skills
  • Experience analyzing data and trends
Benefits
  • Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
  • For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproject managementtime management
Soft Skills
written communicationverbal communicationempathyurgencyownershipservice skillsadaptability