WSAudiology

Full-stack Engineer

• Produce clean, efficient code based on requirements.
• Identify, prioritize and execute tasks; discover and evaluate areas for improvement and envision redesigns.
• Troubleshoot, debug and upgrade existing software.
• Work with team during Refinements, PI-Plannings and Iteration Plannings to plan and design Implementation.
• Verify and deploy solutions and services.

Senior Full Stack Software Engineer

Software Engineer

• Utilizing tools like Power Automate, Scribe, SSIS or any other integration tool that could be used for building new integrations for existing countries or building new integrations for new countries which we need to onboard
• Develop features in Dynamics CRM using the Dynamic CRM framework , .net, plugins, java etc.
• Daily support (2nd/3rd line) working and maintaining workflows, maintaining, and updating global meta data, system views, power BI reports and dashboards, and other technical areas of CRM doing Configuration and Customizations
• Build integration as required using Power Automate or any other integration tools
• Participate in daily stand-ups with the Retail CRM Team
• Update daily tasks and ask for help if required
• Stay on top of new functionality and new opportunities for utilizing CRM Online (Dynamics 365) and related integration

Senior CRM Specialist, Dynamics 365 Developer

Sales

• Support sales targets by contacting prospective clients to book an appointment with a hearing care professional in one of our many clinics across Canada
• Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments
• Meet and exceed daily Key Performance Indicators (KPIs) and overall targets while ensuring each interaction is consistent with standards of HearCANADA
• Participate in daily/weekly team meetings to share feedback and practice sales skills
• Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)
• Communicate and work effectively with clinic teams to maximize booking schedules

Scheduling & Sales Specialist

Brand Manager

• Own the end-to-end GTM plan for Signia across all wholesale channels, defining launch plans, channel marketing mix, and “always-on” programs that drive awareness, demand, and sales enablement.
• Lead the development of product launch concepts, messaging, and integrated marketing plans; translate brand and commercial priorities into channel-specific programs tailored to hearing care professionals.
• Own the creation of channel-specific content and creative assets - sales collateral, presentations, email campaigns, digital content, and POS materials - ensuring all communications are clear, persuasive, and on-brand.
• Manage content across all digital touchpoints - web, Showpad, email, social, and blogs - ensuring accuracy, usability, and alignment with brand standards to equip the sales team and engage HCPs.
• Direct Signia’s presence at wholesale channel events, tradeshows, and national sales meetings, overseeing asset development, on-site activation, and post-event follow-through that reinforces brand positioning and commercial objectives.
• Serve as a key Signia brand steward across the wholesale business; set and enforce brand standards, guide creative direction, and ensure consistent brand expression across all touchpoints and partners.
• Own budget management and program governance across the GTM portfolio; establish KPIs, monitor performance, report results to senior stakeholders, and continuously optimize based on data and market feedback.

Senior Brand Manager

Operations

• Oversee all operational aspects within assigned HearCANADA clinics including supporting clinic staff with training, coaching, and development; participate in performance-related discussions and hiring decisions alongside the Divisional Sales Director as appropriate.
• Create, establish, and maintain standard operating procedures (SOPs) for your assigned clinics. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
• Provide operations support for clinical and company-wide initiatives such as new product launches, toolkit additions, pricing updates, and customer events.
• Understand and stay abreast of industry trends and changes and implications to centre operations.
• Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects.
• Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures.
• Support successful integrations for acquisitions.
• Assist with build-out plans for clinics transitioning to the region (acquired clinics, relocations, new clinics, or transferred clinics from other regions) including competitive intelligence, networking and community-based marketing initiatives, sales forecasting, set-up, and other operational aspects.
• Maintain constant communication with centre staff and managers to have a holistic view of clinics' unique challenges, successes, and areas for improvement.

Operations Manager

Recruitment

• Act as a strategic TA partner to hiring leaders across various functions, providing market insights and hiring advice
• Own end-to-end recruitment from intake to offer, with a strong focus on quality, speed, and candidate experience
• Lead and support recruitment for all our EMEA countries, including our major hubs - Denmark, Germany, Poland - including workforce planning and hiring strategies
• Leverage data, systems, and tools to continuously improve hiring effectiveness and TA practices.

Talent Acquisition Partner

Call Center Representative

• Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls.
• Log all customer interactions accurately in the Salesforce CRM system.
• Cover topics such as product features, order placement, shipping, warranty, and stock availability.
• Troubleshoot and resolve customer issues, aiming for first-call resolution.
• Handle customer complaints with a solution-oriented mindset.
• Stay updated on products, processes, and industry knowledge through training.
• Demonstrate consistent attendance and adherence to your scheduled work hours.
• Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.
• Contribute to the success of the team by performing additional tasks as needed.