WSAudiology

General

• Hybrid role that exhibits innovative approaches to client care
• Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers
• Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care
• Meets minimum NPS score of 75
• Perform routine follow-ups, clean and checks and hearing aid repairs
• Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories
• Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely
• Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment
• Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today
• Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG)
• Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients
• Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives
• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology
• Generates own leads through outbound calling
• Builds local community to generate service demand and support marketing campaigns
• Successfully completes one community outreach and/or physician marketing per quarter
• Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

TeleHealth Hearing Care Provider

• Hybrid role that exhibits innovative approaches to client care.
• Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers.
• Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
• Meets minimum NPS score of 75.
• Perform routine follow-ups, clean and checks and hearing aid repairs.
• Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
• Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
• Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment.
• Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
• Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG).
• Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
• Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
• Generates own leads through outbound calling.
• Builds local community to generate service demand and support marketing campaigns.
• Successfully completes one community outreach and/or physician marketing per quarter.
• Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manage clinic schedule to ensure efficient and expedient patient care
• Enter stock and custom orders, perform weekly inventory audit
• Maintain detailed and accurate records of cash and bank deposits
• Maintain a clean, inviting, and friendly environment
• Assist with basic hearing aid troubleshooting and cleaning

Medical Front Office Coordinator

Manager

• Coach, mentor, and role-model HearUSA’s core values and expected behaviors through frequent clinic visits and consistent follow-up to drive sustainable performance and a superior client experience.
• Maintain regular communication with assigned clinics to monitor performance, provide timely feedback, recognize achievements, and ensure alignment on priorities and goals.
• Develop and execute clear action plans (monthly, weekly, and daily) for clinics within the assigned district, ensuring teams understand priorities, expectations, and the “why” behind initiatives.
• Identify barriers to clinic performance and take an active role in problem-solving by collaborating with center teams and cross-functional partners to implement effective solutions and processes.
• Partner with the Training team and Hearing Care Provider Team Leads to support the onboarding, training, monitoring, and ongoing development of new and existing clinic employees.
• Ensure consistent execution of daily operational standards, including sales performance, inventory control, and cash management.
• Manage and oversee a regional budget, ensuring each clinic operates within established financial guidelines.
• Drive financial performance through P&L oversight, budget adherence, and achievement of district-level financial goals.
• Work onsite in clinics with an expectation of visiting each center approximately 2–3 times per quarter to provide hands-on leadership and support.

District Manager

Full-stack Engineer

• Produce clean, efficient code based on requirements.
• Identify, prioritize and execute tasks; discover and evaluate areas for improvement and envision redesigns.
• Troubleshoot, debug and upgrade existing software.
• Work with team during Refinements, PI-Plannings and Iteration Plannings to plan and design Implementation.
• Verify and deploy solutions and services.

Senior Full Stack Software Engineer

Software Engineer

• Utilizing tools like Power Automate, Scribe, SSIS or any other integration tool that could be used for building new integrations for existing countries or building new integrations for new countries which we need to onboard
• Develop features in Dynamics CRM using the Dynamic CRM framework , .net, plugins, java etc.
• Daily support (2nd/3rd line) working and maintaining workflows, maintaining, and updating global meta data, system views, power BI reports and dashboards, and other technical areas of CRM doing Configuration and Customizations
• Build integration as required using Power Automate or any other integration tools
• Participate in daily stand-ups with the Retail CRM Team
• Update daily tasks and ask for help if required
• Stay on top of new functionality and new opportunities for utilizing CRM Online (Dynamics 365) and related integration

Senior CRM Specialist, Dynamics 365 Developer

Sales

• Support sales targets by contacting prospective clients to book an appointment with a hearing care professional in one of our many clinics across Canada
• Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments
• Meet and exceed daily Key Performance Indicators (KPIs) and overall targets while ensuring each interaction is consistent with standards of HearCANADA
• Participate in daily/weekly team meetings to share feedback and practice sales skills
• Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)
• Communicate and work effectively with clinic teams to maximize booking schedules

Scheduling & Sales Specialist

Brand Manager

• Own the end-to-end GTM plan for Signia across all wholesale channels, defining launch plans, channel marketing mix, and “always-on” programs that drive awareness, demand, and sales enablement.
• Lead the development of product launch concepts, messaging, and integrated marketing plans; translate brand and commercial priorities into channel-specific programs tailored to hearing care professionals.
• Own the creation of channel-specific content and creative assets - sales collateral, presentations, email campaigns, digital content, and POS materials - ensuring all communications are clear, persuasive, and on-brand.
• Manage content across all digital touchpoints - web, Showpad, email, social, and blogs - ensuring accuracy, usability, and alignment with brand standards to equip the sales team and engage HCPs.
• Direct Signia’s presence at wholesale channel events, tradeshows, and national sales meetings, overseeing asset development, on-site activation, and post-event follow-through that reinforces brand positioning and commercial objectives.
• Serve as a key Signia brand steward across the wholesale business; set and enforce brand standards, guide creative direction, and ensure consistent brand expression across all touchpoints and partners.
• Own budget management and program governance across the GTM portfolio; establish KPIs, monitor performance, report results to senior stakeholders, and continuously optimize based on data and market feedback.

TeleHealth Hearing Care Provider

TeleHealth Hearing Care Provider

Medical Front Office Coordinator

District Manager

Senior Full Stack Software Engineer

Senior CRM Specialist, Dynamics 365 Developer

Scheduling & Sales Specialist

Senior Brand Manager