TeleHealth Hearing Care Provider

WSAudiology

HearAssist HCP delivering innovative approaches to client care and modern hearing solutions. Join a global leader in the hearing aid industry impacting millions of lives.

Posted 7/22/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Audiology and Hearing Aid Dispensing, with a focus on client-centric service delivery, effective communication, and compliance with state and federal regulations. Proficient in hearing aid evaluation, fitting, and troubleshooting, while maintaining a high standard of care and community engagement.

Highest-signal resume keywords

Audiology ExpertiseHearing Aid DispensingClient-Centric ServiceMulti-State LicensureHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hearing EvaluationHearing Aid SelectionRemote FittingEar Impression TakingEarmold ModificationHearing Aid RepairTechnical CommunicationConsultative CounselingTroubleshooting Hearing AidsLead Generation

Soft Skills

Attention to DetailCustomer ServiceGrievance ResolutionIndependent WorkCommunity Engagement

Certifications & Qualifications

Active State License in AudiologyHearing Aid Dispensing LicenseMulti-State Licensing Application

Industry Keywords

NPS ScoreFDA GuidelinesWSA PoliciesQuality Practice GuidelinesHIPAA Compliance

About the role

Key responsibilities & impact

Hybrid role that exhibits innovative approaches to client care.
Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers.
Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
Meets minimum NPS score of 75.
Perform routine follow-ups, clean and checks and hearing aid repairs.
Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment.
Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG).
Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Generates own leads through outbound calling.
Builds local community to generate service demand and support marketing campaigns.
Successfully completes one community outreach and/or physician marketing per quarter.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

Requirements

What you’ll need

Experience in a client-centric, Audiology or Hearing Aid Specialist role
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience with customer service and grievance resolution.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
Expectation to have applications to Multi-State Licensing prior to start date.
1-5 years of experience preferred
Active state license in Audiology and/or hearing aid dispensing.
Gaining Multi-State Licensure required.

Benefits

Comp & perks

Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives