Senior Product Marketing Manager, Sales Enablement
M-Files
Senior Manager, Release and Program Management
Wrapbook
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $148,800 - $227,800 per year
Job Level
Senior
About the role
- Serve as Wrapbook’s Release Manager, directly manage the release process to ensure predictability, quality, and alignment across Engineering, Product, Design, Client Ops, and GTM
- Manage and mentor a small team of Technical Program Managers while remaining hands-on in release management and key programs
- Establish and model cross-department communication, prepare release notes, and act as a connector across business, product, and technical teams
- Define and measure release success, evaluate outcomes, and use insights to refine future launches
- Partner with EPD leaders to identify where TPMs add value, drive strategic initiatives, coordinate complex cross-group work, and ensure execution against business-critical priorities
- Oversee program management for critical customer accounts, coordinating across Engineering, Product, Design, Client Ops, and Sales to deliver delightful early customer experiences
- Identify bottlenecks, streamline workflows, and implement process improvements to increase predictability, efficiency, and stakeholder confidence
- Reports to the Head of Product and sits within Engineering, Product, and Design (EPD) organization
Requirements
- 5+ years of leadership experience in Release Management, Program Management, and/or Product Operations within SaaS organizations
- Demonstrated success as a player-coach—balancing team leadership with hands-on ownership of key initiatives
- Strong track record of executing complex, cross-functional programs from alignment through launch
- Experience evolving and improving processes that deliver measurable outcomes
- Exceptional communication and facilitation skills
- A high bar for performance, with the ability to raise team standards and coach individuals
- Experience with program management and incident management tools (e.g., Linear, PagerDuty)
- A bias for action in fast-paced, ambiguous environments
- Customer obsession
- Legally authorized to work in Canada or the United States (application asks this)
