Worldwide Flight Services (WFS)

Controller

• Upkeep Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Display ability to work as a team.
• Able to work under pressure.
• Knowledgeable of Amazon Logistics System.
• Have ability to follow instructions.
• Be willing to work and be trained in all aspects of the operation.
• Detail Oriented.
• Must Be Flexible.
• Exceptional Communication Skills.
• Any additional tasks or job assignments assigned by management.

Air Logistics Controller

Operations

• Performs safe and efficient cargo duties through direction, coordination, observation, and hands-on assistance while handling the operation.
• Ensures all duties performed by assigned personnel are completed in the most efficient and professional manner.
• Performs export cargo build-up, import/export cargo tracing, forklift operation, monitors the utilization of dock offload/loading, and completes warehouse cargo inventory assessments.
• Prepares import/export flight documentation, accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation regulations, provides outstanding customer service to resolve customer issues.
• Ensures the compliance of all ramp safety regulations, performs loading/un-loading of aircraft, performs visual Foreign Object Debris (FOD) checks and checks of aircraft condition before and after loading, operates ramp equipment, and coordinates the transporting of cargo between terminals and aircraft.
• Comply with all WFS safety and security policies and procedures, and all air carrier TSA Security Programs.
• Never participate in fraudulent activities with regard to safety and security.
• Remain aware of WFS staff, contractors, and visitors’ activities.
• Report security breaches, suspicious occurrences, or non-compliances with security processes or procedures, including access controls, badging, and security screening to the Manager or through the WFS reporting system, Pulse, or through the Company “See Something, Say Something” Program.
• Serves as a technical operational expert coordinating the safe and efficient movement of cargo, addressing both warehouse and ramp needs simultaneously.
• Is responsible for providing insight on the staffing structure and tasks needed to ensure on-time, safe, and high-quality delivery. Assignments may vary by customer. Employees will be assigned a primary assignment and can expect to support other customers based on their training and experience.

Air Cargo Operations Specialist

Manager

• Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under Seattle-Tacoma International Airport (SEA), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
• Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

Senior Manager, Express

• Oversee all station operations, ensuring smooth daily activities.
• Manage station personnel, including hiring, training, and performance management.
• Coordinate with internal departments for seamless service delivery.
• Ensure compliance with FAA, local regulations, and safety protocols.
• Develop and manage station budgets and operational plans.
• Monitor KPIs to track performance and implement improvements.
• Resolve customer complaints and operational issues promptly.
• Ensure appropriate staffing during peak times.
• Maintain relationships with airline partners, airport authorities, and stakeholders.
• Manage inventory, equipment, and supplies for operations.
• Ensure adherence to company policies, safety standards, and procedures.
• Prepare and submit performance and compliance reports.
• Recommend and manage capital expenditures for new equipment.
• Ensure compliance with TSA and site-specific security plans.
• Negotiate contracts with suppliers for equipment and materials.
• Administer practices fairly, ensuring respect and professionalism for all.
• Oversee requisitions for equipment and supplies within budget.

General Manager – Ground Handling

• Be a liaison to the CI Director for the station.
• Train, coach and facilitate Lean/Continuous Improvement (CI) concepts and principles e.g., Toyota Kata Process, Managing for Daily Improvement (MDI), A3 Thinking based on PDCA, Problem Solving, Cultural transformation, leadership standard work and additional tools/methodologies as directed.
• Be a thought leader and provide lean/CI expertise to the CI Champions, Operations Managers, and department managers to develop business and departmental transformation plans based on value-stream thinking.
• Train, facilitate and support the CI Champions and Operations in deploying and sustaining the WFS Value System, development of Strategic Projects for the facility, and drive supporting CI transformation plan to deliver strategic business goals.
• Be an active participant in CI Meetings at appropriate levels.
• Coach teams in the CI process and in identifying problems, developing effective countermeasures, and sustaining solutions.
• Champion “Safety Excellence” by complying with all Safety rules/processes, supporting the Safety Elements, and driving the organization to utilize CI thinking to identify, solve and sustain problems within the Safety Pillar.
• Provide Lean/CI training and coaching to salaried and hourly employees on Lean/CI concepts, principles, tools such as A3 Thinking, Practical Problem Solving, Daily Management Boards, Visual Management, 5S, Standardized Work, Value Stream Mapping, TPM (TOTAL PRODUCTIVE MAINTENANCE) and other tools based on business need.
• Actively identify barriers to Lean/CI success and develop strategies to overcome and gain alignment.
• Work with CI Champions and operations leaders to effectively measure and document the impact of process improvements on business results.
• Support the strategic growth strategy by supporting the deployment of the WFS Value System in acquired companies as directed.

Regional Continuous Improvement Manager

• Oversee daily operations related to both above-wing (customer-facing) and below-wing (aircraft ground handling) activities.
• Ensure safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements.
• Coordinate with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time.
• Supervise gate agents and customer service representatives to uphold service standards.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Train, coach, and mentor frontline supervisors and staff.

Manager – Ramp and Passenger Services

• Monitor inbound and outbound flight activity, including computer data input and manual revisions
• Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes
• Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
• Manage gate control and assign gates for charter flights
• Notify Sky Caps for requests such as wheelchairs
• Prepare and collect data via two-way radios and other means
• Update schedules as needed to meet aircraft requirements
• Maintain records of aircraft, flights serviced, and services performed
• Monitor computers, phone calls, and surveillance cameras
• Complete customer billing documents when necessary
• Comply with WFS site security procedures for warehouse and other operations
• Observe WFS staff, security contractors, and visitors’ activities
• Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program

Agent, Airport Operations

• Controllers function as the central clearing house for all data and information for the local operation and the customer.
• Maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates.
• Drive required communications regarding notice of flight/linehaul delays, operational escalations and consumable inventories.

Air Logistics Controller – Seasonal

• Directing supervisory personnel within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between first level supervisor and upper management
• Proactively monitors work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
• Maintain and control all required aspects of operation in accordance with corporate security program and TSA legislation
• Ensure required company audit requirements are undertaken to ensure continuity and compliance at all times
• Read, understand and clarify the implementation of site-specific security plan

Manager on Duty

• Overseeing operation and ensuring that trucks are accounted for at all times.
• Creating cases if trucks fail to arrive at scheduled appointment time and follow through until trucks depart.
• Communicating with the Ramp Agents in regards to all Inbound and Outbound Flights.
• Foreseeing and reporting any possible impacts to operation.
• Thoroughly trained in all aspects of the operation.
• Working diligently to seek information to ensure operation is running successfully.

Human Resources

• The HR Manager will lead Human Resource functions for assigned stations with direction and support from the Regional HR Director and partnership with the Corporate HR functions.
• This role is responsible for partnering with field operations leaders, front-line employees, and other HR functions to ensure the station’s culture and performance align with company objectives.
• Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals.
• Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.
• Leads the investigative process related to employee matters. This includes conducting fact finding investigations related to any EEO type charges including developing position statements and providing guidance to operational leaders with developing and reviewing charges in discipline/discharge matter.
• Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region, collaborates with departmental managers to forecast staffing needs and understand skills and competencies required for openings.
• Provides field support for learning & development programs and initiatives, in partnership with Talent Development.
• Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations.
• Collaborate with HR functions to support change management strategies related to the implementation of major initiatives.
• Maintains compliance and knowledge of labor and employment laws, regulations including trends, best practices, and regulatory changes.

HR Manager

• The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback;
• acting as liaison between first level supervisor and upper management.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Air Cargo Manager on Duty

• Oversee check-in, boarding, and arrival processes to ensure a seamless passenger experience.
• Supervise gate agents and customer service representatives to uphold service standards.
• Manage passenger irregularities, including delays, cancellations, and denied boardings.
• Handle customer escalations and provide on-the-spot solutions.
• Ensure compliance with airline policies and DOT/FAA regulations.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift briefings and debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Passenger Services Manager – On-Duty

• Responsible for Traffic Office, Warehouse and Ramp Operations Management
• Engaged in resolving service failures and implementing corrective and preventative measures
• Respond to customers concerns via email Daily
• Monitor and review managers’ performance
• Monitor and review staff productivity
• Manage, plan and control all elements of warehouse and ramp activities
• Oversee office management and ensure customers’ expectations are met.

Operations Manager

Administrative Assistant

• Reads and routes incoming mail to appropriate individual.
• Prepares outgoing mail and correspondence, including e-mail and faxes and overnight packages.
• Prepares cash deposits, where applicable.
• Composes and types routine correspondence.
• Answers, routes and screens telephone calls to appropriate individuals.
• Greets walk in traffic and scheduled visitors and escorts to appropriate area or person.
• Makes copies of correspondence or other printed materials.
• Orders and maintains supplies, and arranges for office equipment maintenance.
• Provides customer billing support and weekly stats support.
• Provides support to Payroll Dept. with Time & Attendance to poll the time clock of weekly punches and approved edits to the time cards.
• Uploads hours file to payroll for processing.
• Enters new employees to time clock and advises of any punch issues.
• Work closely with Corporate HR office to ensure new hire and employee separation information is sent for timely entry to respective Payroll, HR and Time & Attendance systems.
• Assist with coordinating benefit enrollment periods and distribution of all communications.
• Monitor uniform distribution and inventories.
• Answers, routes and screens telephone calls to appropriate individuals.
• Participate in any related special projects or tasks that may arise

Air Logistics Controller

Air Cargo Operations Specialist

Senior Manager, Express

General Manager – Ground Handling

Regional Continuous Improvement Manager

Manager – Ramp and Passenger Services

Agent, Airport Operations

Air Logistics Controller – Seasonal

Manager on Duty

Air Logistics Controller

HR Manager

Air Cargo Manager on Duty

Passenger Services Manager – On-Duty

Operations Manager

Air Logistics Administrative Assistant