Worldwide Flight Services (WFS)

Agent

• loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft;
• transporting of cargo between terminals and aircraft;
• ramp transfers of cargo where required;
• receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room;
• completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.
• cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies.
• transporting such furnishings and supplies to and from aircraft.
• assisting in loading, unloading and racking both filled and empty drums.
• de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units.
• may be required to clean the exterior of aircraft with specialized cleaning fluids.
• may be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
• complying with WFS site security procedures for assigned warehouse and other operations.

Air Cargo Ramp Agent

Advisor

• Conduct regular ramp and above wing safety audits; issue corrective actions or warnings as needed
• Promote compliance with OSHA, FAA, TSA, and company safety policies and procedures.
• Lead and participate in safety committee meetings to review data and identify improvement areas.
• Investigate and document accidents, incidents, and injuries, ensuring timely follow-up and reporting.
• Collaborate with station and regional leadership to develop and implement corrective and preventative actions.
• review and analyze safety metrics, trends and reports to recommend targeted interventions.
• Support training efforts by identifying safety-related skill gaps and coordinating follow-up or remedial trainings.
• Engage employees in safety initiatives and reinforce accountability through communication and recognition

Station Safety Advisor

Manager

• Directing supervisory personnel within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between first level supervisor and upper management
• Proactively monitoring the work of assigned employees
• Maintaining and controlling all required aspects of the operation in accordance with the corporate security program and TSA legislation
• Reading, understanding and clarifying the implementation of the site-specific security plan

Air Cargo Manager

Bilingual

• Provide a wide range of customer service functions related to airport and passenger operations.
• Assisting passengers with reservations, tickets, baggage handling, and general travel information.
• Ensure smooth boarding, deplaning, and ticket validation.
• Handle lost and found inquiries, baggage claims, and airfreight shipments.
• Help maintain compliance with security protocols and contribute to overall operational efficiency.

Passenger Service Agent, Bilingual – Spanish

• Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies weighing up to 50 lbs. on board aircraft.
• Cognitive skills to check condition, clean, sort, count, salvage and/or store equipment, and assemble kits.
• Operate vacuum cleaner and similar mechanized cleaning aids.
• Cognitive skills to check deliveries of supplies against requisitions to determine discrepancies.
• Performing aircraft interior cleaning, including equipping the aircraft cabin for flight according to specifications, with equipment and cabin services supplies.
• Cleaning interior of aircraft by hand or powered equipment using cleaners.
• Completion of the aircraft cleaning bill of work as required.
• Stocking and cleaning of vehicles used in the cleaning function.
• Stocking and cleaning of the cabin service make-up rooms area.
• Stocking and maintaining cabin service kits.
• Disposing of trash, rubbish and waste that is incidental and related to the applicable job functions.
• Uses cleaning fluids and materials, such as washing solutions, scrapers, squeegees, wringer pails and vacuum cleaners.
• Completes forms connected with work assignments according to established procedures.

Aircraft Appearance Agent

Operations

• Responsible for Traffic Office, Warehouse and Ramp Operations Management
• Engage in resolving service failures and implementing corrective and preventative measures
• Report to the General Manager
• Respond to customers concerns via email Daily
• Monitor and review managers’ performance
• Monitor and review staff productivity
• Manage, plan and control all elements of warehouse and ramp activities
• Oversee office management and ensure customers’ expectations are met

Air Cargo Ramp Manager – Operations

Clerk

• Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft
• Transporting of cargo between terminals and aircraft
• Ramp transfers of cargo where required
• Receiving, delivering, and physical handling of freight and company material
• Completing forms and messages related to the performance of designated locations
• Complying with WFS site security procedures
• Reporting security breaches, suspicious occurrences, or non-compliance with the site security plan

Ramp Clerk, Air Cargo

• loading and unloading of cargo (mail, express, freight, and company material) on and off aircraft;
• the transporting of cargo between terminals and aircraft;
• the ramp transfers of cargo where required;
• the receiving, delivering, and physical handling of freight and company material;
• completing forms and messages related to the performance of designated locations;
• routine cleaning of work areas, ramps, and facilities;
• assisting in monitoring security of facility.
• Complying with WFS site security procedures for the warehouse and other operations.
• Reporting security breaches or non-compliance with the site security plan to managers.

Air Cargo Warehouse Agent

• Promote Safety and Health Program - to prevent injuries and illnesses from work related causes, and to minimize losses of material resources and interruptions from accidental occurrences.
• Distribute read and signs, bulletins and posters for location and discuss new procedures with station personnel.
• Perform safety audits on warehouse and ramp operations and provide feedback to management.
• Attend safety committee meetings and provide feedback to management.
• Review station audits, review station incidents/accidents/injuries, review station statistics to determine areas of improvement, stimulate hourly personnel involvement in the safety culture, and distribute safety awards as established in company guidelines, accident/Incident Reporting, Investigation, & Analysis, assist with all incident/accident/injury reports.
• Work with Regional Director to ensure all reports are followed up with corrective action to prevent re occurrence, work with training department to identify deficiencies in safety and OJT training, identify thru the audit system deficiencies in the areas of new hire and OJT training and establish procedures for follow up training due to incident/accident.
• Retrieve import/deliver export documents to and from aircraft.

• Supports a culture of safety by promoting adherence to OSHA, FAA, TSA, and company safety standards.
• Conduct regular ramp and above wing safety audits; issue corrective actions or warnings as needed.
• Promote compliance with OSHA, FAA, TSA, and company safety policies and procedures.
• Lead and participate in safety committee meetings to review data and identify improvement areas.
• Investigate and document accidents, incidents, and injuries, ensuring timely follow-up and reporting.
• Collaborate with station and regional leadership to develop and implement corrective and preventative actions.
• Review and analyze safety metrics, trends and reports to recommend targeted interventions.
• Support training efforts by identifying safety-related skill gaps and coordinating follow-up or remedial trainings.
• Engage employees in safety initiatives and reinforce accountability through communication and recognition.

Air Logistics Station Safety Advisor – Seasonal

• Marshall aircraft upon arrival and departure.
• Load and unload cargo/baggage on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts to pick-up and deliver cargo/bags between the terminal, warehouse and aircraft.
• Sort and load baggage.
• Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
• Perform aircraft pushback, wing walking and related guide man functions.
• Maintain a secure work environment.

Ramp Agent

Trainer

• Responsible for providing training for new hires and tenured employees through various learning methods.
• Provides company, regulatory, carrier or practical training for individual or group settings to new hire as well as tenured employees.
• Creates milestones to be achieved through training methods and create training plans.
• Conducts skill needs assessments to identify specific skill/knowledge gaps, training objectives, work situations and changes in training policies and procedures.
• Coordinates trainings and re-certifications, ensuring training is designed, delivered and evaluated for consistency.
• Observes employees to determine the effectiveness of training programs and ensure that any additional training requirements are fulfilled.
• Complies with all safety policies, practices, and procedures.
• Reports all unsafe activities to supervisor and Safety Manager.
• Maintains training rosters and records with trainees and complies with appropriate training recordkeeping requirements.

Air Logistics Trainer

Supervisor

• Manages all shift and ongoing activities related to warehouse and develops company personnel.
• Understands the operational contract obligations to our customer(s).
• Literate with all computer systems related to the contracted operation.
• Well versed in all aspects of international cargo handling; warehouse buildup and breakdown.
• Regularly reviews personnel and operating activities, directing the resolution of related difficulties.
• Leads, directs, and motivates employee workforce by means of basic management skill sets; including employee coaching, progressive discipline, and effective WFS management teamwork.
• Trains and ensures all assigned employees are aware of and comply with company and customer policies and procedures.

Warehouse Supervisor

• Responsible for moving air cargo within designated warehouse.
• Load and unload cargo from pallets and containers.
• Build up cargo for outbound flights.
• Break down cargo from import flights.
• Facilitate the loading and unloading of cargo to and from semitrucks.
• May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.
• May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area.
• Read "off-load" sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.

Warehouse Agent

Operator

• Track and monitor potential or actual safety and security events around the Worldwide Flight Services (WFS) operation.
• Monitor all accessible CCTV Systems across North American WFS network from the centrally located SOC located and John F Kennedy International Airport.
• Monitor multiple CCTV displays for suspicious, unusual, or hazardous activities.
• Ensure all appropriate actions and notification(s) are completed to mitigate any observed security and/or safety incidents to execute emergency SOC protocols as appropriate.
• Document detailed records, logs and all required written reports as indicated in the SOC Standard Operating Procedures of activities as they occur during the shift and effectively report all appropriate emergency and non-emergency situations in real-time to the SOC Leader.
• Monitor both domestic and worldwide security events that could impact WFS operations.
• Work with Security team in establishing severity rating and updates PULSE.
• Update PULSE record accordingly and ensure notification is sent.

Air Cargo Ramp Agent

Station Safety Advisor

Air Cargo Manager

Passenger Service Agent, Bilingual – Spanish

Aircraft Appearance Agent

Air Cargo Ramp Manager – Operations

Ramp Clerk, Air Cargo

Air Cargo Warehouse Agent

Station Safety Advisor

Air Logistics Station Safety Advisor – Seasonal

Ramp Agent

Air Logistics Trainer

Warehouse Supervisor

Warehouse Agent

CCTV Specialist Operator