Worldwide Flight Services (WFS)

Supervisor

• Manage, coordinate, and control airport activities for both Ramp Services and Passenger Service functions;
• Monitor the quantity and quality of work performance;
• Direct personnel within assigned functional area;
• Oversee and advise on staffing requirements;
• Participate in the discipline, coaching, counseling, hiring and termination of subordinates;
• Train subordinates and ensure compliance with Company rules and regulations;
• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• Offer efficient and professional customer service and resolve passenger problems as required.
• Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Supervisor, Ramp and Passenger Services

Agent

• Responsible for moving air cargo within designated warehouse.
• Load and unload cargo from pallets and containers.
• Build up cargo for outbound flights.
• Break down cargo from import flights.
• Facilitate the loading and unloading of cargo to and from semitrucks.
• Check freight for proper piece count, weight, dimensions, and documents as appropriate when accepting or delivering cargo.
• May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area.
• Read 'off-load' sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.

Warehouse Agent 1

• Computer data entry; prepares all flight documents;
• Interfaces with U.S. Customs; prepares all import and export documentation;
• Accepts/distributes cargo in accordance with applicable air carrier and DOT regulations.
• Complies lists of customers for use as sales leads.
• Solicits orders or talks with customers to complete sales.
• Quotes prices and terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of company’s delivery schedules.
• Moves cargo up to 70lbs.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Cargo Agent

Administrative Assistant

• Reads and routes incoming mail to appropriate individual.
• Prepares outgoing mail and correspondence, including e-mail and faxes and overnight packages.
• Prepares cash deposits, where applicable.
• Composes and types routine correspondence.
• Answers, routes and screens telephone calls to appropriate individuals.
• Greets walk in traffic and scheduled visitors and escorts to appropriate area or person.
• Makes copies of correspondence or other printed materials.
• Orders and maintains supplies, and arranges for office equipment maintenance.
• Provides customer billing support and weekly stats support.
• Provides support to Payroll Dept. with Time & Attendance to poll the time clock of weekly punches and approved edits to the time cards.
• Uploads hours file to payroll for processing.
• Enters new employees to time clock and advises of any punch issues.
• Work closely with Corporate HR office to ensure new hire and employee separation information is sent for timely entry to respective Payroll, HR and Time & Attendance systems.
• Assist with coordinating benefit enrollment periods and distribution of all communications.
• Monitor uniform distribution and inventories.
• Answers, routes and screens telephone calls to appropriate individuals.
• Participate in any related special projects or tasks that may arise.

Facility Administrative Assistant

General

• Marshall aircraft upon arrival and departure.
• Load and unload cargo on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders and tugs to pick-up and deliver cargo between the terminal, warehouse and aircraft.
• Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
• Perform aircraft pushback, wing walking and related guide man functions.
• Maintain a secure work environment.

Ramp Agent

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Passenger Services Agent

• Oversee and coordinate ramp services operations, ensuring compliance with safety, security, and company standards.
• Manage staffing, training, and performance, including hiring, coaching, and disciplinary actions.
• Maintain communication with airport officials and customers, monitor work quality, enforce TSA regulations, and ensure budgetary adherence.
• Promote a respectful and equitable work environment while upholding operational excellence.
• Direct personnel, oversee staffing requirements, and provide input on hiring, training, coaching, counseling, and termination of subordinates.
• Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations.
• Ensure all staff follow safety and operational standards, and address passenger or operational concerns professionally.

Ramp Services Supervisor

• Load and unload baggage and cargo from aircraft efficiently and safely
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections of equipment and ramp areas
• Coordinate with flight crews, ground control, and team members for smooth operations
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
• Maintain cleanliness and organization of the ramp area, adhering to safety protocols
• Complete required flight paperwork, including weight and balance reports
• Assist with emergency situations, such as equipment failures or medical incidents
• Work in various weather conditions, including extreme heat, cold, and rain
• Follow all airport safety and security regulations and report any safety hazards
• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Ramp Clerk/Agent

• Transport, load and unload air freight containers from aircraft within confined areas
• Push, pull and position loaded air freight containers weighing up to 3,200 lbs
• Removal of tie-downs and other gear when loading and unloading
• Read 'off-load' sheets to determine destination of Express packages
• Operating ramp equipment with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment
• Positioning vehicle up to aircraft
• Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas

Overnight Air Logistics Ramp Associate

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

• Marshall aircraft upon arrival and departure.
• Load and unload cargo/baggage on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts to pick up and deliver cargo/bags between the terminal, warehouse, and aircraft.
• Sort and load baggage.
• Perform ground service functions, such as connecting/removing ground power, ground start units, and water service.
• Perform aircraft pushback, wing walking, and related guide man functions.
• Maintain a secure work environment.

• The maintenance of a satisfactory quantity and quality of work, by assigned personnel.
• Explaining and demonstrating work procedures and methods, including safety, apportioning and scheduling assigned work.
• Observing and analyzing the methods used and the results achieved.
• Bring problems to the attention of management, and assist management in the utilization of tools, equipment, and materials.
• Perform work, according to Company rules and regulations.
• Assisting with Escorts.
• Maintain the cleanliness of the Ramp.
• Assist with staging palletts, during the offload of planes.
• Loading and unloading of cargo (express, baggage, freight, and company material) on and off aircraft;
• The transporting of cargo between the sort, platform and aircraft;
• The Ramp transfers of containers/cargo, where required.
• The receiving, delivering, and physical handling customer/company material
• The completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.
• Transporting containers to and from aircraft.
• Assisting in loading, unloading and racking both filled and empty drums.
• May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
• May be assigned to assist in monitoring security of facility.

Ramp Lead

• Direct Leads and Agents within assigned functional area.
• Overseeing and advising on staffing requirements.
• Monitor/administer discipline/corrective action by or for subordinates.
• Ensuring customer satisfaction by daily feedback.
• Acting as liaison between Leads/Agents and upper management.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
• Administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.

Office Supervisor

• Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies weighing up to 50 lbs. on board aircraft.
• Cognitive skills to check condition, clean, sort, count, salvage and/or store equipment, and assemble kits.
• Operate vacuum cleaner and similar mechanized cleaning aids.
• Cognitive skills to check deliveries of supplies against requisitions to determine discrepancies.
• Performing aircraft interior cleaning, including equipping the aircraft cabin for flight according to specifications, with equipment and cabin services supplies.
• Cleaning interior of aircraft by hand or powered equipment using cleaners.
• Completion of the aircraft cleaning bill of work as required.
• Stocking and cleaning of vehicles used in the cleaning function.
• Stocking and cleaning of the cabin service make-up rooms area.
• Stocking and maintaining cabin service kits.
• Disposing of trash, rubbish and waste that is incidental and related to the applicable job functions.
• Uses cleaning fluids and materials, such as washing solutions, scrapers, squeegees, wringer pails and vacuum cleaners.
• Completes forms connected with work assignments according to established procedures.

Aircraft Appearance Agent

• loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft
• the transporting of cargo between terminals and aircraft
• the ramp transfers of cargo where required
• the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room
• the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.
• the cleaning and servicing of cabin interiors, including cockpit and lavatories
• draining lavatories
• checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies
• Transporting such furnishings and supplies to and from aircraft
• Assisting in loading, unloading and racking both filled and empty drums.
• Clear aircraft windshields, pushout/two aircraft and related guide man functions
• connect/remove ground power and ground start units
• May be required to clean the exterior of aircraft with specialized cleaning fluids.
• May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
• May be assigned to assist in monitoring security of facility.
• May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Supervisor, Ramp and Passenger Services

Warehouse Agent 1

Cargo Agent

Facility Administrative Assistant

Ramp Agent

Passenger Services Agent

Ramp Services Supervisor

Ramp Clerk/Agent

Overnight Air Logistics Ramp Associate

Passenger Services Agent

Ramp Agent

Ramp Lead

Office Supervisor

Aircraft Appearance Agent

Air Cargo Ramp Agent