Worldwide Flight Services (WFS)

Administrative Assistant

• Answer and direct phone calls, emails, and correspondence.
• Organize and schedule appointments, meetings, and travel arrangements.
• Maintain office records, policies, and procedures.
• Assist in preparing reports and reconciling expenses.
• Manage airport security badging processes for employees.
• Oversee time and attendance tracking and assist with payroll processing.
• Order and manage office supplies.
• Provide support to visitors and act as a point of contact for clients.

Operations

• Responsible for Traffic Office, Warehouse Operations Management.
• Engaged in resolving service failures and implementing corrective and preventative measures.
• Reports to the General Manager.
• Respond to customers concerns via email Daily.
• Monitor and review managers’ performance.
• Monitor and review staff productivity.
• Manage, plan and control all elements of warehouse and ramp activities.
• Oversee office management and ensure customers’ expectations are met.

Air Cargo Warehouse Operations Manager

• Ensures all duties performed by assigned personnel are completed in the most efficient and professional manner.
• Performs export cargo build-up, import/export cargo tracing, forklift operation, monitors the utilization of dock offload/loading, and completes warehouse cargo inventory assessments.
• Prepares import/export flight documentation, accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation regulations, provides outstanding customer service to resolve customer issues.
• Ensures the compliance of all ramp safety regulations, performs loading/un-loading of aircraft, performs visual Foreign Object Debris (FOD) checks and checks of aircraft condition before and after loading, operates ramp equipment, and coordinates the transporting of cargo between terminals and aircraft.
• Comply with all WFS safety and security policies and procedures, and all air carrier TSA Security Programs.
• Never participate in fraudulent activities with regard to safety and security.
• Remain aware of WFS staff, contractors, and visitors’ activities. Report security breaches, suspicious occurrences, or non-compliances with security processes or procedures, including access controls, badging, and security screening to the Manager or through the WFS reporting system, Pulse, or through the Company “See Something, Say Something” Program.
• Serves as a technical operational expert coordinating the safe and efficient movement of cargo, addressing both warehouse and ramp needs simultaneously.
• Is responsible for providing insight on the staffing structure and tasks needed to ensure on-time, safe, and high-quality delivery.

Air Cargo Operations Specialist

• Schedules appointments, gives information to callers, and otherwise relieves officials of clerical work and minor administrative and business details by performing the following duties:
• Reads and routes incoming mail.
• Locates and attaches the appropriate file to the correspondence to be answered by the supervisor or manager.
• Composes and types routine correspondence.
• Files correspondence and other records.
• Answers telephone and gives information to callers or routes calls to the appropriate party and places outgoing calls.
• Schedules appointments for the employer.
• Greets visitors, ascertains the nature of business, and escorts visitors to the appropriate person.
• Compiles and types statistical reports.
• Records minutes of staff meetings.
• Makes copies of correspondence or other printed matter.
• May prepare outgoing mail.

Manager

• The Senior Manager Express Amazon will be responsible for the management of warehouse operations and ramp operations while also working with internal and external executive-level contract partners to ensure efficient handling of Express cargo throughput for our SEA operations.
• Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under Seattle-Tacoma International Airport (SEA), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
• Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

Senior Manager, Express

• Monitor inbound and outbound flight activity, including computer data input and manual revisions.
• Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes.
• Coordinate with departments and contractors for emergency situations and fuel stops at the terminal.
• Manage gate control and assign gates for charter flights.
• Notify Sky Caps for requests such as wheelchairs.
• Prepare and collect data via two-way radios and other means.
• Update schedules as needed to meet aircraft requirements.
• Maintain records of aircraft, flights serviced, and services performed.
• Monitor computers, phone calls, and surveillance cameras.
• Complete customer billing documents when necessary.
• Comply with WFS site security procedures for warehouse and other operations.
• Observe WFS staff, security contractors, and visitors’ activities.
• Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program.

Agent – Airport Operations

• Oversee all aircraft cabin cleaning operations during assigned shifts
• Ensure compliance with federal, state, and airline specific regulations while maintaining operational efficiency, safety, and customer satisfaction
• Direct and coordinate cabin cleaning activities for all scheduled flights during the shift
• Ensure adherence to safety, hygiene, and quality standards for cabin interiors, including international requirements
• Supervise and support cleaning crews, assigning tasks and monitoring performance
• Ensure adequate staffing levels and manage shift scheduled to meet operational demand
• Maintain integrity of cleaning supply inventory and equipment
• Oversee staging and distribution of materials to ensure timely service delivery
• Conduct regular inspections of aircraft cabins to verify cleaning standards
• Act as the primary point of contact for airline representatives during the shift
• Address service issues promptly and maintain strong customer relationships

Aircraft Appearance Manager

Controller

• Upkeep Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Display ability to work as a team.
• Able to work under pressure.
• Knowledgeable of Amazon Logistics System.
• Have ability to follow instructions.
• Be willing to work and be trained in all aspects of the operation.
• Any additional tasks or job assignments assigned by management.

Air Logistics Controller

Security Engineer

• The work of the Agent Security is to monitor the ingress, movement, and egress of persons requiring access to Company facilities, including the controlled airport areas, and including, but not limited to, employees, truckers, sales people, etc.
• May be required to maintain a log of cargo entering and leaving the facility, and subject to compliance with TSA regulations;
• to comply with set guidelines outlining the escort and/or identification of personally owned vehicles within the secured areas;
• to visually monitor activity within the controlled areas and follow set guidelines pertaining to the challenge of an unauthorized individual within the controlled areas;
• to be aware of and able to act upon emergency situations pertaining to a breach of security as set by TSA/airport regulations.
• May be assigned to perform screening of cargo in accordance with TSA regulations, and maintain Sensitive Security Information (SSI) per established procedures.

Security Agent

• The General Manager plans, directs, and coordinates, through subordinate personnel, activities to obtain optimum use of equipment, facilities, and personnel.
• Consults with airport management.
• Manages and motivates operational personnel.
• Confers and cooperates with upper management in formulating administrative and operational policies and procedures.
• Analyzes records of daily operations to maintain knowledge of station activities.
• Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits.
• Prepares recommendations on findings for upper management evaluation.
• Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.
• Approves requisitions for equipment, materials, and supplies within limits of facility budget.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations.
• Directs investigations into cause of internal and external complaints relating to the facility.
• May negotiate contracts with equipment and materials suppliers.

General Manager

Customer Support

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Customer Service Agent

Supply Chain

• Directing supervisory personnel within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between first level supervisor and upper management
• Proactively monitors the work of assigned employees
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
• Read, understand and clarify the implementation of the site-specific security plan
• Ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge
• Ensures they administer practices in a fair and equitable manner

Air Cargo Warehouse Manager

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Air Cargo Accounts Manager

Payroll

• Performs tax reconciliations and determines liability for accounts, divisions, or business units.
• Assists in the preparation and distribution of tax forms.
• Answers questions and research discrepancies.
• Research, interpret, and understand existing or revised tax codes, laws, or forms.
• Modifies work procedures to reflect changes in tax law or code.
• Support Payroll Tax and Audit Administrator in analyzing multi-state payroll tax data and perform calculations, and ensure that payroll information is reported to federal, state and local agencies as may be required.
• Conduct Payroll Analysis for each pay cycle to ensure that payroll taxes withheld are correct with tax filings to agencies.
• Investigate and resolve payroll tax discrepancies, providing clear explanations to employees.
• Assist with weekly administration of payroll tax activities such as federal, state & local withholdings for assigned legal entities including distribution of tax remittances according to tax jurisdiction guidelines.
• Support the preparation and processing of accurate and timely federal, multi-state and multi-jurisdiction withholding tax payments.
• Support inquiries from employees regarding W-2 issues and corrections.
• Document tax procedures to ensure standard operation procedures (SOPs) are in place for all processes.
• Handle all SUI & SIT Credits with management.
• Assist Payroll Tax and Audit Administrator with all workers’ compensation, tax and unemployment audits.
• Work closely with Payroll, Finance and Corporate Tax teams.

Payroll Tax Analyst II

• Responsible for working with Time and Attendance Coordinator to review employee hours for payroll uploads and works to help resolve inaccuracies.
• Responsible for processing payroll for hourly and salary employees, reviewing for accuracy, facilitating appropriate corrections, and validating payroll for finalization and payment.
• Reviews pay discrepancies and provides a resolve.
• Processing and management of pay card payments and reconciliation.
• Handles employee pay inquiries in a timely manner.
• Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
• Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices.
• Supports audits by providing records and documentation to auditors.
• Works closely with Compensation, benefits, labor relations and field operations.
• Performs other duties as assigned.
• Work on special projects as assigned.

Administrative Assistant

Air Cargo Warehouse Operations Manager

Air Cargo Operations Specialist

Administrative Assistant

Senior Manager, Express

Agent – Airport Operations

Aircraft Appearance Manager

Air Logistics Controller

Security Agent

General Manager

Customer Service Agent

Air Cargo Warehouse Manager

Air Cargo Accounts Manager

Payroll Tax Analyst II

Payroll Specialist II