Air Cargo Office Agent

Worldwide Flight Services (WFS)

Cargo Office Agent responsible for documentation and assisting with customer transactions for cargo shipments. Ensuring compliance with regulations and timely handling of flight arrival and departure tasks.

Posted 7/24/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in cargo handling, documentation preparation, and customer service within a fast-paced airport environment. Capable of managing flight-related processes, ensuring compliance with TSA regulations, and maintaining accurate records.

Highest-signal resume keywords

Cargo Handling Equipment OperationDocumentation PreparationCustomer ServiceTSA ComplianceData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation PreparationData EntryCargo HandlingCustoms ProcessingFlight ManifestingAWB Information CaptureInventory VerificationReport PreparationPC SkillsMaster Airway Bill (MAWB) Management

Soft Skills

Stress ManagementCommunicationAttention to DetailDiligenceAdaptability

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Airport Operational Area (AOA)Freight ForwarderTSA ScreeningIrregularity ReportsImport/Export Documentation

About the role

Key responsibilities & impact

Ability to handle the stress of a fast-paced eight-hour shift.
Ability to drive all cargo handling equipment.
Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
Provide assistance to customers arriving to retrieve their documents and freight.
Collect appropriate charges and document method of payment.
Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
Assist in completion of MAWBS for over-the-counter shipments.
Confirm all bookings are accepted
Confirm TSA mandatory screening.
Data capture AWB information into airline system(s).
Manifest flight based on information received from the warehouse.
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
Verify post flight inventory with documents on hand.
File maintenance of all pertinent documents and records.
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
Answer incoming calls and responds to emails.
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.
Retrieve import/deliver export documents to and from aircraft.

Requirements

What you’ll need

HS Diploma, GED or Equivalent.
Must be at least 18 years of age
Must have a valid driver's license
Ability to learn PC skills and apply knowledge.
Ability to read, write, fluently speak and understand the English language.
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!