Manager on Duty

Worldwide Flight Services (WFS)

Manager on Duty at Worldwide Flight Services, directing personnel and ensuring operational compliance. Managing field service activities and guaranteeing customer satisfaction in the air cargo industry.

Posted 7/24/2026full-timeJamaica • New York • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong management and supervisory skills, ensuring compliance with corporate security programs and TSA legislation while maintaining high standards of customer satisfaction and employee relations.

Highest-signal resume keywords

Management ExperienceAirline Pricing ExperienceDecision-Making SkillsInterpersonal SkillsCustomer Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supervisory SkillsField Service DutiesAudit RequirementsSecurity Plan ImplementationOperational Control

Soft Skills

Excellent Communication SkillsIndependent JudgmentFair Administration Practices

Tools & Technologies

Personal Computer Software

Industry Keywords

Corporate Security ProgramTSA LegislationEmployee RelationsCustomer FeedbackCompliance

About the role

Key responsibilities & impact

The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management.
Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Requirements

What you’ll need

Two to five years previous management/specialist supervisory experience in field service duties
College degree or equivalent experience
Airline pricing experience
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Familiarity with personal computer software helpful.
Independent judgment and decision-making skills required.
Excellent interpersonal skills, written and oral communication skills.
Ability to read, write, fluently speak and understand the English language.

Benefits

Comp & perks

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!