Passenger Services Supervisor

Worldwide Flight Services (WFS)

Passenger Service Supervisor overseeing daily passenger operations for Worldwide Flight Services at Harry Reid International Airport. Leading a team and ensuring compliance with service standards and regulations.

Posted 7/24/2026part-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in passenger services, ensuring compliance with airline procedures and TSA regulations while providing excellent customer service. Capable of training and onboarding new staff, resolving operational issues, and maintaining a positive work environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service ExcellenceCompliance with TSA RegulationsMicrosoft Office ProficiencyOperational Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Passenger ServicesIncident DocumentationBaggage HandlingFlight Operations CoordinationStaffing Level Monitoring

Soft Skills

Strong Verbal CommunicationWritten CommunicationCoaching and SupportProblem ResolutionTeamwork

Tools & Technologies

Airline SystemsMicrosoft Office

Certifications & Qualifications

High School DiplomaGEDAirport Security Clearance

Industry Keywords

TSA RegulationsSafety ProtocolsCustomer ComplaintsOperational NeedsPre-Shift Briefings

About the role

Key responsibilities & impact

Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
Ensure compliance with airline procedures, TSA regulations, and safety protocols
Provide on-the-spot coaching and support to agents to ensure service standards are met
Resolve customer complaints and operational issues in a timely and professional manner
Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
Monitor staffing levels and adjust assignments based on flight schedules and operational needs
Complete required reports, incident documentation, and shift logs accurately and on time
Support training and onboarding of new passenger service agents
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
Promote a positive and productive work environment, modeling excellent customer service and teamwork

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience in passenger services or a customer-service-related field
1+ year of supervisory or lead experience in an operational setting
Strong verbal and written communication skills
Ability to work varied shifts, including nights, weekends, and holidays
Proficient in Microsoft Office and Airline Systems
Ability to obtain and maintain all required airport and airline security clearances
Must be able to stand, walk, bend, and lift up to 50 pounds

Benefits

Comp & perks

Access your pay when you need it through the DailyPay app!
On-the-spot awards offered through the Awardco Platform, including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!