Manager - Customer Support
Jet Support Services, Inc. (JSSI)
Sales Executive in Training, C&I
World Kinect
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
Junior
About the role
- Prospect and identify new leads and opportunities within current customer base.
- Build and maintain relationships with current customers.
- Work with contractors and vendors to manage on-site repairs and improvements.
- Collaborate with internal stake holders to resolve customer issues related to pricing, billing, and service
- Fleet Fueling account set up to include bar coding and creating route cards
- Support sales executive in setting up new Ship To locations in back office system(s)
- Emergency small package lubricant/DEF deliveries
- Work with equipment department & vendors to assure tanks are set up and labeled properly (Lubes)
- Assist KAMs with temporary tank placements (Fuel)
- Day after delivery experience follow up via phone call or text (new customers)
- Details of note (i.e. confirm delivery schedule, delivery hours / correct POC info)
- Customer goodwill visits
- Support sales executives with fuel quality issues & product sampling when needed
Requirements
- Bachelor’s degree preferred
- 1 to 3 years of experience in a customer facing role; energy/fuel industry experience not required.
- Excellent analytical and problem-solving skills are required.
- Excellent oral and written communication skills, with a commitment to delivering superior customer service.
- Ability to work as part of a team in a fast-paced team environment.
- Attention to detail and ability to meet strict deadlines.
- Strong user capability with Microsoft Office products and CRM databases such as Salesforce.
- Highly motivated and able to work with limited supervision.
- Ability to multitask
- Strong organizational skills
