Workster

Customer Support

• Deliver high-quality customer support via email, chat, and other communication channels
• Assist customers with account-related inquiries and platform navigation
• Troubleshoot technical issues and provide effective solutions
• Resolve customer concerns professionally while ensuring a positive customer experience
• Accurately document customer interactions and case resolutions
• Escalate complex issues to the appropriate internal teams when required
• Follow company procedures, quality standards, and data security policies
• Contribute to maintaining high customer satisfaction and service quality

Finnish Customer Support Specialist

• Listen and respond to customer queries via phone and email
• Provide accurate, valid, and complete information based on customer requests
• Identify and assess customer needs to ensure high levels of satisfaction
• Deliver professional customer support while maintaining excellent service quality
• Handle customer interactions in Czech and English
• Work collaboratively with an international and supportive team

Customer Support Representative, Czech/Slovak, English

• Engage with potential customers through email, chat, phone, and in-person interactions
• Provide expert guidance and personalized recommendations on e-bike and bicycle products
• Assist customers in decision-making to ensure they find the right product for their needs
• Collaborate with logistics and operations teams to ensure smooth order fulfillment
• Share knowledge with the team and contribute to internal training resources
• Gather and report customer feedback to improve products and sales processes

Customer Support Specialist – Bike Expert

Product Marketing

• Define and execute the global product marketing strategy for the iGaming product suite, aligning roadmaps, launches and lifecycle campaigns with business goals
• Own product positioning, messaging and value propositions tailored to multiple regulated markets and player segments
• Lead and mentor a small product marketing team; set priorities, provide coaching and foster a collaborative, high-performance culture
• Plan and manage product launches end-to-end, coordinating with product management, growth, CRM, creative and legal/compliance to ensure timely, compliant execution
• Develop go-to-market playbooks, enablement materials and sales/partner resources to drive adoption and commercial outcomes
• Use quantitative and qualitative insights (player analytics, A/B testing, user research) to shape messaging, feature prioritisation and campaign optimisation
• Define KPIs for product marketing initiatives, monitor performance, and report on impact to senior stakeholders with actionable recommendations
• Collaborate with regulatory, compliance and responsible gambling teams to ensure all product marketing activity meets local requirements and company policies
• Represent product marketing in cross-functional forums and contribute to broader product and commercial strategy

Finnish Customer Support Specialist

Customer Support Representative, Czech/Slovak, English

Customer Support Specialist – Bike Expert

Head of Product Marketing – IGaming