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Customer Support Specialist – Bike Expert
WorksterCustomer Support Specialist providing expert guidance to customers in choosing e-bikes and bicycles. Focused on delivering exceptional customer experience and supporting sales conversion in a dynamic startup.
About the role
Key responsibilities & impact- Engage with potential customers through email, chat, phone, and in-person interactions
- Provide expert guidance and personalized recommendations on e-bike and bicycle products
- Assist customers in decision-making to ensure they find the right product for their needs
- Collaborate with logistics and operations teams to ensure smooth order fulfillment
- Share knowledge with the team and contribute to internal training resources
- Gather and report customer feedback to improve products and sales processes
Requirements
What you’ll need- Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)
- Excellent written and oral communication skills
- Comfort with technology and digital tools
- Empathetic, enthusiastic, and customer-focused personality
- Ability to work autonomously in a fast-paced environment
- Strong problem-solving skills and adaptability in ambiguous situations
- Interest in sustainability, mobility, and technology is a plus
- Previous experience in customer support is advantageous
Benefits
Comp & perks- Work in a dynamic startup environment with ambitious and passionate colleagues
- Opportunity to work with a wide variety of e-bike models and brands
- Be part of an innovative and fast-growing international company
- Paid training and structured onboarding
- Career growth and professional development opportunities
- Access to high-quality tools and resources for e-bike support
- Comprehensive medical, dental, and vision plans
- Life, accidental death, and long-term disability insurance
- Paid parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
expert knowledge of e-bikesexpert knowledge of bicyclescustomer support experience
Soft Skills
excellent written communicationexcellent oral communicationempathetic personalityenthusiastic personalitycustomer-focusedproblem-solving skillsadaptabilityability to work autonomously