Workforce and Community Education

General

• Efficiently deliver didactic and/or clinical instruction online to students.
• Plan and deliver an effective “classroom” experience through Zoom.
• Effectively engage students, utilizing a variety of teaching methods.
• Evaluate students in classroom and clinical settings utilizing effective educational methods and tools.
• Grading assignments and responding to student inquiries within 48 hours of assignment submission.
• Responding to student inquiries via email within 24 hours of receipt of the email.
• Communicate effectively with students, staff, and faculty.
• Focus on student-centered learning in all aspects of curriculum.

Part-time Faculty, Master of Nursing – Family Nurse Practitioner

• Provide substantive, timely feedback to students on various assessment activities
• Maintain a positive, safe, inclusive student-centric learning environment
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.)
• Maintain appropriate professional training and/or scholarly activities, when applicable
• Provide feedback to the course lead regarding the course content
• Identify at-risk students and collaborate with student services

Part-time Faculty, Juris Doctor, Course Development

• Provide substantive, timely feedback to students on various assessment activities
• Maintain a positive, safe student-centric learning environment
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.)
• Maintain appropriate professional training and/or scholarly activities, when applicable
• Provide feedback to the course lead regarding the course content
• Identify at-risk students and collaborate with student services

Part-time Faculty, Sociology

• Provide substantive, timely feedback to students on various assessment activities.
• Maintain a positive, safe student-centric learning environment.
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.)
• Maintain appropriate professional training and/or scholarly activities, when applicable.
• Provide feedback to the course lead regarding the course content.
• Identify at-risk students and collaborate with student services.

Director

• Own day-to-day optimization, testing, and experience QA of core digital experiences.
• Ensure experiences are functioning as intended and aligned to UX standards.
• Define and drive A/B testing and experimentation opportunities.
• Lead the optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints.
• Identify and address journey-level friction points and gaps.

Associate Director, Product Experience

Student

• The Student Business Services Specialist I reviews, analyzes, and implements necessary procedures to update the student account ledger
• Ensures the accurate and timely posting of fees, payments, grants, scholarships, direct billing letters of credit and invoices, and Fresh start adjustments to student accounts
• Contacts appropriate staff in the Student Financial Services department to expedite appropriate updates/changes as necessary
• Interfaces between students and appropriate National University (NU) departments and third party servicers
• Serves as an advocate for student questions and concerns in a peer-based environment regarding student account transactions
• Maintains a high volume of productivity, accuracy, and customer service
• Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies
• Participates in finance outreach assignments, including but not limited to, return of funds, missing documents, inactive students, and Days Tuition Outstanding (DTO)

Student Business Services Specialist I

Program Manager

• Teach and develop online or onsite courses in Counseling theories, counseling law and ethics, current issues in school and college counseling, program review, crisis intervention, trauma in youth, social and cultural issues, career development, group counseling and assessment and evaluation.
• Maintain pedagogical and subject matter expertise in the instructor’s field.
• Create an inclusive and positive learning environment for diverse learners.
• Ensure course and program practices align with compliance and accreditation standards.
• Adhere to the National University’s academic integrity policy.
• Maintain a productive scholarship agenda suitable to a teaching university.
• Engage in scholarly activities to maintain professional growth.
• Participate in curriculum oversight, shared governance, and the student experience.

Assistant/Associate Professor – Educational Counseling, Academic Program Director

Content Writer

• Assist students in understanding the foundation of scholarly writing and using an academic voice
• Assist students in understanding APA guidelines related specifically to written communication
• Assist the student in being able to critically analyze existing research with a focus on qualitative methodology
• Assist students in presenting a compelling argument for why a study is needed that is rooted in existing literature and theory
• Implement best practices in working with adult, and online students at the bachelor’s, master’s, and doctoral levels
• Provide synchronous one-to-one and group academic coaching
• Provide asynchronous screencast or written coaching feedback
• Assist students in becoming autonomous, self-directed learners
• Provide post-coaching session feedback to students
• Maintain records of student contact
• Engage in the assessment of student learning
• Help students identify their learning strengths and weaknesses and connect them with the necessary resources to aid in success
• Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use
• Develop academic resources to include video tutorials and lessons on assigned topics
• Stay current with organizational, educational, and faculty development policies that affect the academic Success Center (ASC)
• Continually improve coaching skills
• Support the mission of the Academic Success Center (ASC) within National University
• Participate in required training, coaching, and other activities that promote high-quality coaching
• Attend team meetings
• Other duties as assigned by the Academic Success Center (ASC) Director and/or Coordinator

Academic Coach – Writing

Account Manager

• Provide vision, intellectual leadership, coordination, strategic planning and implementation of a system-wide framework
• Develop and execute national initiatives and oversee third-party partner strategic relationships within assigned geographic area
• Identify needs of Military and Veteran communities and recognize potential opportunities to grow enrollment
• Engage with Senior Leaders/Executives in discussions and decisions on establishing new partnerships
• Collect, analyze and create reports for Senior leadership on outcome metrics

Strategic Partnerships Manager

Financial Planning and Analysis

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools.
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success.
• Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards.
• Advise students on financial aid requirements, university policies, and changes to their course of study.
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables.
• Maintain professionalism while supporting escalated students and delivering University communications.
• Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment.
• Maintain regular and reliable attendance, and perform other duties as assigned.

Academic and Finance Advisor I

Counselor

• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations
• Provide personalized, student-centered support to help each learner stay on track toward their goals
• Manage your student caseload with care, using sound judgment and proactive communication
• Manage student Accounts Receivable, including document collection, student payments, and financial aid
• Monitor and facilitate voucher collection and submission for processing by the student finance team
• Facilitate appropriate referrals to other departments and campus resources
• Navigate multiple systems and reports to stay informed and ensure seamless student support
• Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service
• Handle escalated student concerns effectively
• Execute outreach and communication strategies that strengthen engagement and student success
• Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion
• Use coaching techniques to build strong relationships and motivate students toward graduation
• Offer creative ideas and resources that boost student satisfaction, persistence, and achievement
• Collaborate across departments to deliver a connected, positive student experience
• Share University updates, assist with departmental initiatives, and contribute to special projects
• Maintain consistent and reliable attendance to fulfill the requirements of this position
• Perform other duties as assigned

Academic and Finance Counselor I

Data Scientist

Part-time Faculty, Ph.D. – Data Science

Support Engineer

• Lead and oversee business analysis efforts across complex, enterprise-level initiatives, ensuring alignment to strategic priorities
• Provide leadership, coaching, and development for Technical Business Analysts, including performance management and mentorship
• Establish and maintain standards for requirements documentation, process mapping, and solution design practices
• Serve as a liaison between business stakeholders, IT, PMO, and executive leadership
• Drive cross-functional alignment and facilitate decision-making across competing priorities, dependencies, and constraints
• Oversee development of business requirements, functional specifications, and process documentation to ensure clarity and quality
• Guide solution design, ensuring recommendations are scalable, efficient, and aligned with enterprise architecture
• Lead risk identification, impact assessment, and mitigation planning across initiatives
• Partner with PMO and leadership teams on portfolio planning, prioritization, and governance processes
• Support full SDLC execution, including oversight of UAT strategy, testing coordination, and implementation readiness
• Drive continuous improvement of business analysis frameworks, tools, and methodologies
• Provide executive-level reporting, insights, and recommendations to inform strategic decisions
• Serve as a subject matter expert across systems, processes, and business domains
• Maintain reliable attendance and perform other duties as assigned.

Associate Director, Technical Business Analyst

Bilingual

• Provide substantive, timely feedback to students on various assessment activities.
• Maintain a positive, safe, inclusive student-centric learning environment.
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.).
• Maintain appropriate professional training and/or scholarly activities, when applicable.
• Provide feedback to the course lead regarding the course content.
• Identify at-risk students and collaborate with student services.

Part-time Faculty – Bilingual Authorization

• Provides leadership for the development and delivery of research, evaluation, and advisory services
• Responsible for growing and sustaining a portfolio of client engagements
• Shapes service offerings, guides project design and delivery
• Monitors contract performance, resource utilization, and delivery risk

Part-time Faculty, Master of Nursing – Family Nurse Practitioner

Part-time Faculty, Juris Doctor, Course Development

Part-time Faculty, Sociology

Part-time Faculty, Sociology

Associate Director, Product Experience

Student Business Services Specialist I

Assistant/Associate Professor – Educational Counseling, Academic Program Director

Academic Coach – Writing

Strategic Partnerships Manager

Academic and Finance Advisor I

Academic and Finance Counselor I

Part-time Faculty, Ph.D. – Data Science

Associate Director, Technical Business Analyst

Part-time Faculty – Bilingual Authorization

Director, Professional Research Evaluation Services