Workforce and Community Education

Product Designer

• Lead the end-to-end design of key prospective student journeys across NU’s website and digital touchpoints.
• Translate user insights, data, and business goals into elegant, accessible, and conversion-driven design solutions focused on the prospect lifecycle.
• Contribute to the evolution of NU’s design system with a focus on scalability and personalization for prospect audiences.
• Design modular components, templates, and interaction patterns that support a cohesive prospect experience at scale.
• Ensure accessibility, responsive design, and performance best practices are embedded throughout all designs.
• Collaborate closely with UX research, content strategy, marketing, and engineering to bring prospect-focused designs to life through iterative development.
• Support testing and optimization efforts (including A/B testing and personalization experiments) to improve prospect engagement and conversion.
• Stay informed on emerging trends in digital experience, personalization, and user behavior to inform prospect design decisions.

Senior Product UX Designer

Frontend Engineer

• Lead and develop a high-performing web engineering team, fostering a culture of accountability, innovation, and excellence.
• Define and enforce development standards and engineering best practices that enable scale and operational efficiency.
• Provide strategic technical direction for WordPress multisite architecture, custom development, and complex system integrations.
• Collaborate with UX, Marketing, and IT leadership to align technical capabilities with institutional priorities and digital experience goals.
• Oversee the design, development, and maintenance of NU’s websites and web applications.
• Ensure platforms are mobile-responsive, accessible (WCAG 2.x), and optimized for SEO, speed, and overall performance.
• Partner with UX to build and integrate new features like tuition calculators, program comparison tools, and guided pathways that improve the prospective student journey.
• Direct troubleshooting and resolution of complex technical issues to maintain site stability and uptime.
• Establish a robust QA framework that’s embedded in every stage of development and release.
• Define and track KPIs for uptime, performance, accessibility compliance, and error reduction.
• Implement structured testing and deployment practices to ensure every launch is stable, secure, and error-free.
• Oversee integrations between NU’s websites and key platforms (e.g., Salesforce Marketing Cloud, Viant.ai, Wrench.ai, Lightcast).
• Champion the use of APIs, microservices, and modular architectures to enable scalability, flexibility, and secure data flow.
• Ensure seamless interoperability across marketing, academic, and IT systems to support personalized, data-driven experiences.
• Lead the exploration and piloting of next-generation tools such as AI-assisted content and UX solutions, personalization engines, and advanced DAM platforms.

Associate Director, Web Engineering, Technology Innovation

Director

• Report directly to the Vice President of Value Rich Education.
• Collaborate with internal and external stakeholders to develop and manage the roadmap for the expansion and development of industry credentials.
• Work to identify opportunities, build case studies, document pathways, and create tools and resources.
• Conduct research on industry needs and trends.
• Lead process and policy building, training internal and external stakeholders.
• Develop and facilitate training for staff and faculty on pathways.
• Support new program development as needed for pathways programs.

Credential Pathways Director

Bookkeeper

• Responsible for calculating, preparing, and completing multi-state payroll using Workday
• Leads the payroll team in daily duties to ensure completion of tasks
• Maintains and confirms payroll records to deliver accurate and on-time pay to employees
• Timely and accurate calculation, support, reconciliation, analysis, and delivery of daily payroll processes

Senior Payroll Specialist

• Oversee the model and operations of these centers, as well as future expansion planning
• Provide leadership and guidance to the Center and HLC Directors in managing university centers
• Collaborate with Workforce and Community Education (WCE) leaders to plan future Nest locations
• Oversee the development of new Nest locations in coordination with WCE, Legal, Facilities, and other departments
• Prepare and present operational and fiscal reports to senior and executive leadership
• Assist Center Directors/Nest HLC Directors in creating and executing targeted engagement and retention strategies
• Guide and monitor all aspects of campus and offsite academic operations
• Work with Nest site leadership and internal military/veteran support teams to ensure ongoing events and services for these populations
• Participate in committees and task forces to enhance policies, procedures, and business practices
• Support Center Directors/HLC Directors with student case management and conflict resolution services
• Develop and present operational reports to senior/executive leadership

Senior Director – Healthy Learning Center

• Lead the development and execution of strategic industry and community partnerships and channel strategies to drive revenue across multiple lines of business
• Engage Senior Executives in strategic discussions and decisions related to establishing new partnerships and opportunities
• Develop relationships with employers and industry leaders to translate industry needs into relevant course offerings and trainings
• Lead a team of Outreach Specialists to contact B2B prospects and activate partnerships regionally and across industries
• Coordinate existing and new educational partnerships’ growth opportunities with partners and strategic organizations
• Plan, coordinate, and manage recruitment activities such as webinars, education fairs, trade shows, conferences, and networking events
• Standardize documentation, tracking, and ROI analysis of outreach efforts using CRM and scheduling software (Salesforce and Monday.com)
• Lead alignment efforts with Academics, Registrar, Enrollment, Student Services, Career Services, WCE PACE, and other departments
• Collect, analyze, create, and interpret reports and KPIs for senior leadership and participate in budget planning
• Set performance metrics, monitor progress, provide feedback, and lead performance management
• Foster a culture of innovation, continuous improvement, and ethical leadership
• Identify and cultivate strategic partnerships and alliances to enhance National University’s competitive position
• Perform special projects and other duties as assigned
• Supervise hiring, training, and development of 3-10 direct reports
• Travel frequently (up to 30%) as a representative of National University

Regional Director, Outreach and Partner Engagement

Financial Planning and Analysis

• Provide executive leadership and strategic direction for all aspects of student financial compliance, funding policies, and success initiatives
• Interpret and integrate Title IV and other federal/state regulations into institutional policies and practices
• Oversee internal quality control measures and lead QA reviews for compliance enhancements and process improvements
• Develop and expand state grant programs, scholarship strategies, and innovative funding opportunities to improve student affordability and access
• Serve as primary liaison with regulatory agencies, including managing communications with the Department of Education (E-App updates, employee requests, complaint investigations)
• Develop robust partnerships with Legal, Compliance, and Operational leaders and collaborate with Enrollment, Student Operations, and Marketing
• Create and execute a quality assurance process and reporting system and establish/track KPIs for all areas of responsibility
• Develop and manage university scholarship programs, including donor-funded scholarships and institutional awards
• Develop and implement strategies to increase financial literacy among students and families
• Represent the university at professional conferences and events and serve on university leadership committees
• Lead, coach, hire, and evaluate direct reports in Student Services Quality Assurance and Student Scholarships teams
• Other duties as assigned by EVP, Student Success Services and CFO

Vice President, Student Financial Success

QA Engineer

• Oversee daily operations of a Quality Assurance team (7-12 members) and provide day-to-day leadership support
• Review University training materials for accuracy and compliance and ensure QA Specialists are properly trained
• Coach team members for performance improvements and oversee performance management actions
• Monitor QA Review Dispute Process and partner with stakeholders through remediation
• Manage Policy & Compliance Memo process including drafting, approval, and document retention
• Monitor and interpret changes in legislation related to Title IV and implement policies/procedures to ensure compliance
• Monitor controls impacting Title IV program administration and support compliance efforts and external audits
• Responsible for QA Specialist Dashboard data entry and reporting and monitoring team projects/tasks
• Manage process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations
• Maintain the policy and procedures manual and keep abreast of regulatory changes
• Participate in ongoing department and special projects and represent the Associate Director in their absence
• Hire, train, develop, and manage Financial Aid Quality Assurance Specialists, allocate work and manage overtime

Manager, Financial Aid Quality Assurance

Customer Success Manager

• Oversee the national implementation, renewals, and expansion of National University Harmony Academy curriculum, tools, resources, and professional learning.
• Own strategic relationships with high-level districts and partners to support implementation, retention, and expansion.
• Oversee onboarding, implementation, and renewal processes for school and district partners, anticipating and addressing challenges proactively.
• Develop client experience field operations support roadmap and manage high-performing client experience leaders and field staff, leveraging current data analytics (e.g., implementation fidelity, usage data).
• Provide oversight of the ways in which impact meetings are organized to support sustainability, retention, and expansion.
• Develop and execute the strategic business plan and program related to Client Success to meet annual growth-revenue milestones through renewals and expansion from the Client Success team.
• Lead the development and implementation of the program’s sustainability strategy related to retention/renewals, expansion, and related revenue growth.
• Define and monitor KPIs related to adoption, engagement, impact, and retention.
• Provide strategic guidance to client success team on renewal strategies and oversee tracking of renewal timelines and contracts.
• Identify expansion opportunities within existing Harmony accounts and develop strategy with Sales and Marketing to align expansion efforts with revenue targets.
• Own renewal and expansion targets for assigned accounts and lead forecasting, tracking, and reporting on performance against goals.
• Contribute to product roadmap discussions as the voice of the customer and lead quarterly and annual business reviews with key district stakeholders.
• Hire, train, develop, provide supervision and operational oversight of 15+ management, staff, and field positions.
• Lead, mentor, and grow a team of Client Success Managers, Implementation Specialists, and Support Coordinators.
• Collaborate with research and product teams to ensure feedback informs future product design.
• Track competitor presence and industry trends to evolve digital, social, CRM, and analytics capabilities.

Senior Director, Client Success

Project Manager

• Provide high-level executive assistance to the SVP, CHRO including calendar management, meeting coordination, travel arrangements, and internal/external communication
• Serve as a trusted point of contact and liaison between executive leadership and university stakeholders
• Lead, coordinate, and support HR-related projects; oversee timelines, deliverables, and cross-functional collaboration
• Organize and manage Board of Trustees’ Executive Committee compensation review and HR Policy Manual annually; support HR Advisory Committee and Whole Human Council
• Prepare monthly and quarterly operating reports and quarterly presentations for the Board of Trustees; create ad-hoc presentations and reports
• Draft, review, obtain leadership approval for, and disseminate internal communications; supply HR content to leadership toolkit, HR Remote, Community Hall, and intranet
• Develop, maintain, and update the HR SharePoint site to ensure accessible and current resources
• Perform administrative duties including invoicing submittal and reviews, SVP credit card reconciliation, Agiloft contracting and management, event management support, calendaring, and budgeting support
• Other duties and projects as assigned

Executive Assistant / Project Manager

Software Engineer

• Provide strategic leadership for COBET as Dean, responsible for academic excellence, scholarship, research, and professional engagement
• Manage fiscal and human resources of the College, including supervising an Associate Dean and four Department Chairs
• Build and steward relationships with alumni and community, industry partnerships, and seek supplemental philanthropic support
• Strengthen individual programs and enhance interdisciplinary collaboration across departments
• Participate in university-wide initiatives as a member of the Provost’s Council
• Implement precision education as an operational strategy and support faculty, staff and students to create an inclusive environment for instructional excellence

Dean

Bilingual

• Provide substantive, timely feedback to students on various assessment activities.
• Maintain a positive, safe, inclusive student-centric learning environment.
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.).
• Maintain appropriate professional training and/or scholarly activities, when applicable.
• Provide feedback to the course lead regarding the course content.
• Identify at-risk students and collaborate with student services.