Workforce and Community Education

Social Media Manager

• Supports the coordination, execution, and evaluation of organic social media strategies for the National University System
• Partners closely with members of the organic social team to implement planned content and engagement strategies across social platforms
• Responsible for monitoring and managing daily social media activity, including responding to direct messages, comments, and reviews in a timely manner
• Collaborates with internal marketing teams to build and maintain a shared library of social media resources and content
• Writes and edits social media copy, including posts and audience responses, aligned with brand voice and guidelines
• Tracks, analyzes, and reports on key performance indicators (KPIs) to measure social media effectiveness

Social Media Coordinator

Security Engineer

• Provides strategic leadership for the university’s enterprise information security program in alignment with institutional goals and risk appetite.
• Partners with the AVP, Information Security, to define long‑term security strategy, multi‑year roadmaps, and program maturity objectives.
• Serves as a senior advisor to IT and university leadership on cybersecurity risk, threat trends, and control effectiveness.
• Establishes and maintains security governance frameworks, policies, standards, and metrics aligned with recognized frameworks.
• Leads institutional cybersecurity risk assessments and maturity evaluations, ensuring results inform investment and prioritization decisions.
• Provides executive‑level reporting and briefings on security posture, risk trends, incidents, and compliance status.
• Directs the design, implementation, and operation of security controls across on‑premises, cloud, and SaaS environments.
• Oversees security monitoring, detection, and response capabilities, including SIEM, endpoint protection, identity security, and network defense.
• Serves as executive lead for cybersecurity incident response, ensuring effective coordination, decision‑making, communications, and post‑incident improvement.
• Guides vulnerability management, penetration testing, and remediation strategies across the enterprise.
• Owns the university’s information security risk management program, including risk identification, assessment, treatment, and tracking.

Director, Information Security

Human Resources

• Supports HR compliance efforts by assisting in regular audits and facilitating appropriate corrections
• Assists with resolving compliance-related issues based on guidance provided by HR leadership and/or legal teams
• Assists in maintaining and organizing accurate and complete HR data and records in NU’s HRIS

HR Operations Specialist I

Product Manager

• Develop and coordinate the product backlog, or the prioritized list of requirements for future product development
• Innovates, launches, and maintains applications and products under their jurisdiction
• Builds strong relationships with business leaders, through regular communication
• Stays up-to-date on vendor product updates and roadmaps
• Proactively sharing upcoming features with business leaders
• Collaborates with product vendors, matching product capability with business owner needs
• Collaborates with business leaders to develop roadmaps and drive products from concept to launch in a fast-paced environment
• Owns and executes product roadmap
• Oversees innovation and end-to-end launch and maintenance of products
• Leads the planning and implementation of projects
• Leads discovery, sets scope, estimates, and develops business case(s) for new engagements
• Reviews business needs, identifies priorities, and works with the Project Management Office (PMO) team to outline deliverables, milestones, and identifies opportunities and risks
• Assists leadership to define, research, and prioritize improvement initiatives, ensuring alignment with organizational strategies
• Ensures projects all have clear design, build, run, maintain, support and security considerations met
• In collaboration with business leaders sets clear and measurable success metrics and KPIs for projects
• Provides leadership with updates, metrics, and reports throughout the whole SDLC
• Coordinates projects while collaboratively working with the PMO
• Translates product roadmap features into well-defined product requirements including features, user stories, tasks and acceptance criteria
• Creates and maintains detailed documentation of products
• Works with IT Leadership and PMO to manage product budget where appropriate
• Provides direction and support to product and project team
• Schedules and carries out User Acceptance Testing (UAT) with business owners
• Works in an Agile or Agile hybrid environment using best practices
• Leads the product functional design
• Works collaboratively with development and Quality Assurance (QA) teams
• Coordinates resolution of escalated issues
• Works with the release management team to coordinate releases and tests features post-release
• Performs other duties as assigned

IT Product Manager

Business Analyst

• Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs.
• Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams.
• Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities.
• Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities.
• Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment.
• Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support.
• Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements.
• Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities.
• Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed.
• Maintain reliable attendance and perform other duties as assigned.

Technical Business Analyst

Payroll

• Supervise a team of payroll professionals, providing mentorship, training, and support.
• Manage end-to-end payroll processes, including accurate and timely preparation of all payrolls (weekly, biweekly, monthly).
• Ensure compliance with federal, state, and local payroll regulations and wage laws and oversee accurate production and distribution of W-2 Forms and year-end tax reporting.
• Administer enterprise resource planning systems (Workday, ADP, OSV, etc.), audit payroll cycle batches, and ensure proper uploads to the general ledger.
• Research, analyze, and resolve escalated payroll issues, including audits and budget variances.
• Review and audit monthly, quarterly and annual reconciliation of payroll reports, assist with third-party payroll requests, and support workers’ compensation audits.
• Actively engage with cross-functional leadership to support business strategies and foster collaborative relationships.
• Foster a cooperative and inclusive team environment, adapting to multiple deadlines and changing priorities.
• Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.

Senior Payroll Manager

Brand Manager

• Drive the success of digital marketing campaigns by providing operational support.
• Ensure campaigns launch accurately, pace to plan, and deliver reporting.
• Manage setup, delivery, pacing, troubleshooting, and ongoing status updates with vendors.
• Upload and traffic creative assets; coordinate with internal stakeholders.
• Maintain media calendars and launch timelines; assist with budget updates.
• Initiate and manage incrementality, brand lift, and audience studies.

Temporary Paid Media Brand Specialist

Director

• The Senior Director, Technology and Innovation is a senior, revenue-driving leader responsible for the strategic development, commercialization, and scaling of NU Academies’ print and digital product portfolio across Harmony Academy and Fundraising Academy.
• The Senior Director owns the end-to-end product strategy for Harmony Curriculum (School, OST, Home), Professional Learning (including pathways into the university), and Fundraising Academy offerings – ensuring products are designed, delivered, and optimized to support market expansion, donor contracts, renewals, and new revenue growth.
• The Senior Director drives innovation, operational efficiency, and growth through an integrated approach to product development, content management, and technology infrastructure, with a clear mandate to translate innovation into measurable business results.
• As a member of the senior leadership team, the Senior Director partners closely with Sales, Strategic Partnerships, Marketing, and Operations to align product roadmaps with revenue strategy, pipeline priorities, and customer demand.
• The Senior Director, Technology and Innovation manages teams dedicated to Curriculum, Professional Learning, and technology infrastructure to create and refine products that engage learners, foster skill development, and meet the needs of diverse user groups across both print and digital platforms.

Senior Director, Technology and Innovation

Counselor

• Provide substantive, timely feedback to students on various assessment activities.
• Maintain a positive, safe, inclusive student-centric learning environment.
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.)
• Maintain appropriate professional training and/or scholarly activities, when applicable.
• Provide feedback to the course lead regarding the course content.
• Identify at-risk students and collaborate with student services.

Part-time Faculty, Educational Counseling

• Directs the daily operations of an Admissions team
• Provides coaching on live and recorded calls
• Develops and conducts training programs to improve Enrollment Advisors’ skills
• Serves as a mentor and guide to each of his or her team members
• Develops and implements short- and long-term strategies to recruit Applicants
• Ensures that team application conversion targets are achieved, relating to the University’s application conversion targets
• Provides leadership to the process of effectively working and managing lead and applicant flow
• Prepares and maintains conversion rates and related reports
• Ensures Enrollment Advisors follow up via telephone or email with assigned leads
• Ensures Enrollment Advisors are documenting communications within the system
• Tracks and monitors schedules and attendance
• Administers payroll and timecard reporting for team members
• Ensures Enrollment Advisors are consistently on task
• Oversees the entire Admissions and Enrollment floor in the absence of the Director of Admissions
• Attends Enrollment Leadership Team meetings
• Upholds the University standard of conduct and all other policies and procedures

Associate Director, Admissions

• Drive the strategy behind curriculum development in the School of Health Professions.
• Responsible for planning and management of curriculum development, including managing course catalog submissions, changes, and additions.
• Propose new programs of study, micro credentials, specializations, and certificates.
• Work in tandem with the Director of Assessment and Accreditation to ensure course-level outcomes are met.
• Inform and track curriculum development projects in collaboration with the Learning Experience team.
• Review final versions of courses ensuring quality as proxy for the Associate Dean of Academic Affairs.
• Ensure curriculum changes follow school level governance processes and manage curriculum changes through University governance process and WASC review process.

Director of Curriculum

QA Engineer

• Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews.
• Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation.
• Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention.
• Responsible for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs.
• Responsible for QA Specialist Dashboard data entry and reporting.
• Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks.
• In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole.
• Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations.
• Manage the maintenance of the policy and procedures manual.
• Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Other duties as assigned.