Student Business Services Specialist I

Workforce and Community Education

Student Business Services Specialist I at National University ensuring accurate student account transactions and compliance with regulations. Advocacy for students and finance outreach projects are key responsibilities.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student billing processes, compliance with Title IV regulations, and effective communication with students and university staff. Proficient in maintaining confidentiality and delivering excellent customer service in a high-volume environment.

Highest-signal resume keywords

Student Billing ExperienceTitle IV Federal Student Aid KnowledgeCustomer Service SkillsAnalytical and Critical Thinking SkillsMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Student Account Ledger ManagementFee and Payment PostingFinancial Aid ProceduresData AnalysisProblem-SolvingRate and Ratio ComputationConfidential Information HandlingLegal Knowledge of FDCPALegal Knowledge of FERPA

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationProfessionalismTeamwork

Tools & Technologies

Personal ComputerPhone SystemOnline Communication Tools

Industry Keywords

Higher EducationFinancial ServicesStudent Financial ServicesDue DiligenceDays Tuition Outstanding (DTO)

About the role

Key responsibilities & impact

The Student Business Services Specialist I reviews, analyzes, and implements necessary procedures to update the student account ledger
Ensures the accurate and timely posting of fees, payments, grants, scholarships, direct billing letters of credit and invoices, and Fresh start adjustments to student accounts
Contacts appropriate staff in the Student Financial Services department to expedite appropriate updates/changes as necessary
Interfaces between students and appropriate National University (NU) departments and third party servicers
Serves as an advocate for student questions and concerns in a peer-based environment regarding student account transactions
Maintains a high volume of productivity, accuracy, and customer service
Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies
Participates in finance outreach assignments, including but not limited to, return of funds, missing documents, inactive students, and Days Tuition Outstanding (DTO)

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of one (1) year of student billing, financial aid, financial, or related experience required
Experience in higher education preferred
Experience working in a technology-driven enterprise preferred
Ability to participate as an active team member of the Business Unit, Department and University to work toward a common goal
Working knowledge of Title IV Federal Student Aid programs with the ability to handle confidential information with tact and discretion
Skill in verbal and written communication
Skill in operating equipment, such as personal computer and phone system
Ability to use and facilitate online communications
Ability to problem-solve
Ability to compute and comprehend rates, ratios, and percentages
Ability to effectively present information and respond to questions from students, university associates, licensing and accrediting agencies, and the public
Ability to collaborate effectively with others
Ability to maintain confidentiality and professionalism
Excellent customer service and communication skills
Strong analytical and critical thinking skills
Proficient with Microsoft Word and other applications in the Microsoft Office Suite
General legal knowledge including collections, Fair Debt Collection Practices Act (FDCPA), and Family Educational Rights & Privacy Act (FERPA).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options