Academic and Finance Counselor I

Workforce and Community Education

Academic and Finance Counselor guiding students through academic goals and financial plans at National University. Remote full-time role providing personalized support and solutions for student success.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in student support, academic advising, and financial aid regulations, while effectively managing student caseloads and fostering student engagement through proactive communication and relationship-building.

Highest-signal resume keywords

Student SupportAcademic AdvisingFinancial Aid ComplianceProactive CommunicationRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Student ServicesAccounts Receivable ManagementDocument CollectionVoucher ProcessingAcademic Progress MonitoringCoaching TechniquesCompliance InterpretationCustomer ServiceRetention StrategiesOutreach Execution

Soft Skills

Sound JudgmentProblem SolvingCollaborationCreativityEmpathy

Tools & Technologies

Student Information SystemsCommunication PlatformsReporting Tools

Industry Keywords

Title IV RegulationsHigher EducationStudent EngagementOnline LearningFederal Regulations

About the role

Key responsibilities & impact

Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations
Provide personalized, student-centered support to help each learner stay on track toward their goals
Manage your student caseload with care, using sound judgment and proactive communication
Manage student Accounts Receivable, including document collection, student payments, and financial aid
Monitor and facilitate voucher collection and submission for processing by the student finance team
Facilitate appropriate referrals to other departments and campus resources
Navigate multiple systems and reports to stay informed and ensure seamless student support
Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service
Handle escalated student concerns effectively
Execute outreach and communication strategies that strengthen engagement and student success
Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion
Use coaching techniques to build strong relationships and motivate students toward graduation
Offer creative ideas and resources that boost student satisfaction, persistence, and achievement
Collaborate across departments to deliver a connected, positive student experience
Share University updates, assist with departmental initiatives, and contribute to special projects
Maintain consistent and reliable attendance to fulfill the requirements of this position
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required
Experience in a fast-paced, student or customer-focused environment preferred
Background in academic advising and course enrollment within a college or university setting preferred
Experience supporting online students preferred
Experience with Financial Aid or Title IX regulations preferred
Experience interpreting and ensuring compliance with federal regulations and guidelines preferred
Experience in higher education and technology-driven environments preferred

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
403b retirement plan with match
Paid holidays
Paid time off
Free education benefits