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Academic and Finance Counselor I
Workforce and Community EducationAcademic and Finance Counselor guiding students through academic goals and financial plans at National University. Remote full-time role providing personalized support and solutions for student success.
About the role
Key responsibilities & impact- Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations
- Provide personalized, student-centered support to help each learner stay on track toward their goals
- Manage your student caseload with care, using sound judgment and proactive communication
- Manage student Accounts Receivable, including document collection, student payments, and financial aid
- Monitor and facilitate voucher collection and submission for processing by the student finance team
- Facilitate appropriate referrals to other departments and campus resources
- Navigate multiple systems and reports to stay informed and ensure seamless student support
- Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service
- Handle escalated student concerns effectively
- Execute outreach and communication strategies that strengthen engagement and student success
- Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion
- Use coaching techniques to build strong relationships and motivate students toward graduation
- Offer creative ideas and resources that boost student satisfaction, persistence, and achievement
- Collaborate across departments to deliver a connected, positive student experience
- Share University updates, assist with departmental initiatives, and contribute to special projects
- Maintain consistent and reliable attendance to fulfill the requirements of this position
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree preferred
- Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required
- Experience in a fast-paced, student or customer-focused environment preferred
- Background in academic advising and course enrollment within a college or university setting preferred
- Experience supporting online students preferred
- Experience with Financial Aid or Title IX regulations preferred
- Experience interpreting and ensuring compliance with federal regulations and guidelines preferred
- Experience in higher education and technology-driven environments preferred
Benefits
Comp & perks- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- 403b retirement plan with match
- Paid holidays
- Paid time off
- Free education benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Student ServicesAccounts Receivable ManagementDocument CollectionVoucher ProcessingAcademic Progress MonitoringCoaching TechniquesCompliance InterpretationCustomer ServiceRetention StrategiesOutreach Execution
Soft Skills
Sound JudgmentProblem SolvingCollaborationCreativityEmpathy