Associate Technical Specialist, Customer Service – Content Support

Wolters Kluwer

full-time

Posted on: 9/2/2025

Origin: • 🇮🇹 Italy

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JuniorMid-Level

ElasticSearchJavaScriptLogstashNeo4jPythonSOAPSQL

About the role

Join Wolters Kluwer Digital eXperience Group to co-create state-of-the-art digital solutions and grow digital product revenue.
Work with UX and AI centers of excellence to drive customer-centric product development and apply cutting-edge technologies.
Provide technical content support focused on content structuring, search, integrations, and automation across platforms.
Collaborate with businesses around the world and participate in innovative projects using enterprise CMS, search, and data tools.
#LI-Hybrid — applicants may be required to appear onsite at a Wolters Kluwer office during recruitment.

HTML/XML: Proficiency in content structuring and templating.
JIRA & Confluence: Experience in workflow management and documentation.
ELK Stack: Knowledge of Elasticsearch, Logstash, and Kibana for log analysis.
Scripting: Proficiency in at least one of Python, Bash, or JavaScript for automation tasks.
API Integrations: Experience with REST/SOAP APIs, authentication, and data retrieval.
Basic SQL and familiarity with CMS systems.
Alfresco: In-depth knowledge of enterprise content management.
Solr: Proficiency in implementation and use for search and indexing.
Familiarity with Neo4j.
Passion for Technology and eagerness to learn emerging technologies.
Excellent analytical and problem-solving skills.
Team spirit, proactivity, autonomy, and attention to detail.
Excellent command of the English language (written and spoken); Dutch or French a plus.
Degree in Computer Science, Computer Engineering, or related fields (technical diplomas considered).
Brief experience (internships, traineeships, university or personal projects) in software development appreciated.