Satispay

Junior Merchant Support Representative

Satispay

full-time

Posted on:

Location Type: Hybrid

Location: Milan • 🇮🇹 Italy

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Job Level

Junior

About the role

  • Merchant Onboarding. Assist merchants during activation, ensuring they are equipped to use Satispay effectively.
  • Ticket Management. Handle a high volume of inbound tickets, responding promptly and accurately to merchant inquiries.
  • Active Troubleshooting. Address and resolve basic technical or operational issues, escalating more complex cases as needed.
  • Technical Tools Usage. Use internal platforms such as Merchant Console, Business App, Dashboard, and documentation tools with growing proficiency.
  • Collaboration. Work closely with teams to facilitate smooth onboarding and issue resolution.
  • Feedback Collection. Gather and share merchant insights with internal teams to enhance our services.
  • Process Improvement: Identify recurring issues and suggest improvements to streamline merchant support operations.

Requirements

  • Proactive problem-solver and quick learner.
  • Detail-oriented and accurate.
  • Clear communicator and adaptable.
  • Collaborative and organized.
  • Service-focused and curious.
Benefits
  • Unlimited paid time off
  • Psychological support & mental health webinars with Serenis
  • Flexible hybrid working system
  • Extended parental leave
  • Childcare leave
  • Professional development programmes
  • Internal mobility program
  • Language classes with Preply
  • Internal workshops & training
  • Stock Option Plan (with additional grants often provided based on performance)
  • International relocation support
  • Competitive salary
  • Flexible Benefit budget
  • Meal vouchers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
proactive problem-solverquick learnerdetail-orientedaccurateclear communicatoradaptablecollaborativeorganizedservice-focusedcurious