Field Software Support Specialist
Elekta
Citrix
Customer Service Specialist
Dentsply Sirona
contract
Posted on:
Location Type: Office
Location: Rome • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPSFDC
About the role
- Provide daily support to customers and Sales Teams via email, phone, and company platforms (SalesForce.com, MS Teams)
- Prepare commercial offers in collaboration with the Sales Manager
- Enter and monitor orders in the ERP system (Dynamics AX), ensuring compliance with internal procedures
- Assist customers and Sales Teams to ensure order processing in line with procedures and back-office processes
- Manage, monitor, and verify the status of orders and shipments through company tools (Dynamics AX, Movex, Courier websites, Webshop)
- Handle requests regarding product availability, pricing, promotions, order status, invoicing
- Identify and collect customer needs to provide timely, accurate support aimed at customer satisfaction
- Collaborate with Sales, Supply Chain, Credit, Tech Service, and Marketing to resolve issues and enhance Customer Experience
- Manage interactions and case management in SalesForce.com
Requirements
- Excellent communication skills
- Strong listening abilities and problem-solving orientation
- Flexibility and ability to work effectively as part of a team in dynamic environments
- Previous experience in customer service or customer care roles is considered a plus
- Experience with SalesForce.com (case management) and MS Teams
- Experience with ERP systems (Dynamics AX) and Movex
- Ability to manage orders, shipments, invoicing, and customer master data
- Customer support via phone and email
Benefits
- Fixed-term contract
- Health and accident insurance
- Meal vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer supportcase managementinvoicingproduct availabilitypricingpromotionscustomer master dataproblem-solving
Soft skills
communication skillslistening abilitiesflexibilityteamworkcustomer satisfaction