Customer Support

• Provide daily support to customers and Sales Teams via email, phone, and company platforms (SalesForce.com, MS Teams)
• Prepare commercial offers in collaboration with the Sales Manager
• Enter and monitor orders in the ERP system (Dynamics AX), ensuring compliance with internal procedures
• Assist customers and Sales Teams to ensure order processing in line with procedures and back-office processes
• Manage, monitor, and verify the status of orders and shipments through company tools (Dynamics AX, Movex, Courier websites, Webshop)
• Handle requests regarding product availability, pricing, promotions, order status, invoicing
• Identify and collect customer needs to provide timely, accurate support aimed at customer satisfaction
• Collaborate with Sales, Supply Chain, Credit, Tech Service, and Marketing to resolve issues and enhance Customer Experience
• Manage interactions and case management in SalesForce.com

Customer Service Specialist

Field Software Support Specialist