Junior Service Desk Analyst
Stolt-Nielsen Limited
CitrixJavaScript
Field Software Support Specialist
Elekta
full-time
Posted on:
Location Type: Office
Location: Rome • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Citrix
About the role
- Serve as first point of contact for customers requiring technical assistance with Elekta products and associated third-party systems
- Act as the primary resource for incoming support calls, emails, and portal submissions
- Troubleshoot and resolve product issues in live clinical environments
- Prioritize critical cases where clinical systems are down and ensure immediate attention
- Document all support activities in accordance with Elekta policies
- Escalate and seek assistance where required to ensure fast and effective resolution
- Provide clear, professional communication to customers regarding steps, implications, and timelines
- Visit customer sites when required to investigate and resolve issues
- Ensure customer approval and documentation before closing cases
- Participate in internal and external training and apply acquired knowledge
- Support development of 1st level training for Field Service Engineers to increase local expertise
- Take ownership of customer satisfaction for Elekta software products and proactively suggest improvements
Requirements
- Strong knowledge of PC/Network computing
- Experience in IT support or systems administration (desired)
- Knowledge of Citrix, Active Directory, and Virtualization technologies
- Analytical and diagnostic problem-solving skills with strong prioritization ability
- Excellent verbal and written communication skills in Italian and English (Spanish or Greek desirable)
- Team player with a flexible and adaptable approach
- Customer-focused with outstanding interpersonal skills and a professional image
- Experience in medical imaging, radiotherapy products, or linear accelerators (desirable)
- Prior support environment experience (desired)
- Residing in Rome, Italy
- Ability to visit customer sites when required
Benefits
- Lunch Vouchers (Italy)
- Vacation 25 days plus public holidays
- Pension Plan
- Medical & Life Insurance
- Kindergarten benefits for kids below 3 years of age
- Opportunity to learn and develop as part of an international team
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PC computingNetwork computingIT supportSystems administrationCitrixActive DirectoryVirtualization technologiesAnalytical problem-solvingDiagnostic problem-solvingPrioritization
Soft skills
Verbal communicationWritten communicationInterpersonal skillsCustomer-focusedTeam playerFlexible approachAdaptable approachProfessional imageOwnership of customer satisfactionTraining development
