Customer Support

• Serve as first point of contact for customers requiring technical assistance with Elekta products and associated third-party systems
• Act as the primary resource for incoming support calls, emails, and portal submissions
• Troubleshoot and resolve product issues in live clinical environments
• Prioritize critical cases where clinical systems are down and ensure immediate attention
• Document all support activities in accordance with Elekta policies
• Escalate and seek assistance where required to ensure fast and effective resolution
• Provide clear, professional communication to customers regarding steps, implications, and timelines
• Visit customer sites when required to investigate and resolve issues
• Ensure customer approval and documentation before closing cases
• Participate in internal and external training and apply acquired knowledge
• Support development of 1st level training for Field Service Engineers to increase local expertise
• Take ownership of customer satisfaction for Elekta software products and proactively suggest improvements

Field Software Support Specialist

Customer Service Specialist