Elekta

Compliance

• Support the Post Market Surveillance Manager developing, implementing and maintaining appropriate and consistent systems and procedures to meet the business objectives
• As a member of the complaint unit, ensure that all product safety cases are quickly identified, assessed for patient risk and escalated appropriately to ensure proper action and /or agency notification is taken
• Ensure the reporting of adverse events to the appropriate authorities are carried out within specified timeframes
• Liaise with external regulatory bodies and internal regulatory functions within Elekta on AE reportable complaints
• Provide awareness training, as required, to ensure that everyone in the Business is aware of the importance of Complaints and the need to deal with them in a timely manner
• Monitor that complaints are closed in accordance with the defined targets and make raising non-conformances where necessary
• Any other Post Market Surveillance activities as required to support the departmental goals

Senior Regulatory Affairs Engineer

Marketing

• Designing and executing marketing strategies that drive customer engagement, satisfaction, and revenue across the maintenance service portfolio.
• Conducting market research and trend analysis to inform strategic decisions on new maintenance service concepts.
• Leading go-to-market planning, execution, and strategy for new service introductions.
• Defining a compelling vision for the global maintenance service portfolio.
• Developing and executing comprehensive marketing strategies for service portfolios, aligned with business objectives and market trends.
• Creating and distributing sales tools, training materials, and collateral to support the sales team in communicating service value.

Service Maintenance Manager

Customer Support

• Serve as first point of contact for customers requiring technical assistance with Elekta products and associated third-party systems
• Act as the primary resource for incoming support calls, emails, and portal submissions
• Troubleshoot and resolve product issues in live clinical environments
• Prioritize critical cases where clinical systems are down and ensure immediate attention
• Document all support activities in accordance with Elekta policies
• Escalate and seek assistance where required to ensure fast and effective resolution
• Provide clear, professional communication to customers regarding steps, implications, and timelines
• Visit customer sites when required to investigate and resolve issues
• Ensure customer approval and documentation before closing cases
• Participate in internal and external training and apply acquired knowledge
• Support development of 1st level training for Field Service Engineers to increase local expertise
• Take ownership of customer satisfaction for Elekta software products and proactively suggest improvements

Field Software Support Specialist

Field Engineer

• Responsible for servicing all Elekta products within the area of responsibility.
• Perform planned maintenance, emergency corrective maintenance, upgrades, installations, courtesy calls and telephone support.
• Homebased role serving Avellino-Benevento area with requirement to travel throughout the Business Unit and Cluster.
• Use and populate the company's service systems and databases and follow company policies on compliance, environment, data management and quality systems.
• Independently perform all planned maintenance and the majority of corrective maintenance tasks; perform complex fault finding and repairs.
• Use IntelliMax and QlikSense to proactively monitor and repair systems.
• Run local knowledge transfer/service meetings and provide on-the-job coaching as appropriate.

Technical Service Engineer

Recruitment

• Act as a strategic partner and point of contact for hiring managers and candidates assigned job requisitions
• Guide hiring managers through every step of the recruitment process
• Drive and maintain a successful, compliant recruitment workflow following best practices and Elekta’s standards
• Keep job requisitions updated in Applicant Tracking System (Workday), ensuring accuracy and compliance
• Continuously contribute to process improvements and share best practices to optimize recruitment outcomes
• Report to the Director Global Talent Acquisition and collaborate within Global Talent Acquisition team
• Cover a temporary assignment (maternity leave) at Elekta’s head office in Stockholm

Talent Acquisition Specialist

• Service all Elekta products within the region
• Perform planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls, and telephone support
• Troubleshoot and repair complex electronic systems including HT and RF power generation, vacuum systems, water systems, pressurized gas systems, and mechanical assemblies
• Ensure all work complies with Elekta’s safety instructions and procedures
• Report any issues affecting product reliability or personnel safety to the Service Manager
• Participate in training and assessments both in classrooms and on-site
• Guide and assess other engineers and provide feedback to the Service Manager
• Complete and submit relevant reports and documentation post-service
• Work as part of the Order Fulfilment & Service Organization, travel as directed by the Regional Service Manager

Field Service Engineer

Project Manager

• Lead and manage projects to ensure delivery on time, within scope and budget.
• Develop and maintain detailed project plans, including timelines, resources, and risk mitigation strategies.
• Communicate proactively with customers and internal stakeholders throughout the project lifecycle.
• Monitor project performance and resolve issues before they escalate.
• Manage project budgets and resource allocation effectively.
• Ensure site readiness, including infrastructure, logistics, and safety compliance before installations begin.
• Uphold safety, regulatory, and Elekta standards at all project sites.
• Resolve site-related issues swiftly to minimize disruptions.
• Partner with Cluster OF Leaders, Project Coordinators, Installation Managers, and Application Specialists to ensure alignment.
• Identify and address resource or capacity gaps in collaboration with the Cluster OF Leader.
• Serve as the primary point of contact for customers during project execution.
• Provide regular updates on project progress and milestones.
• Maintain accurate project records and documentation.
• Deliver regular status updates to Cluster OF Leaders and senior management.
• Support post-project evaluations and continuous improvement initiatives.

Manager

• Manage all business line software aspects of pilot projects from planning through completion
• Facilitate pilot site selection based on agreed pilot criteria
• Manage the customer and their schedule throughout the pilot program ensuring the customer is kept informed
• Facilitate regular meetings with the customer and Elekta key stakeholders within the customers local time zone
• Manage allocation of multi-functional Elekta resources to the pilot program
• Communicate implementation project plans, progress, and action items to both external customer and internal teams
• Manage pilot programs in compliance with QMS procedures
• Manage customer escalations relating to pilot program, remotely and on-site as required
• Oversee accurate documentation of implementation and product support demands in business systems during pilot program
• Contribute to pilot process improvements
• Maintain continuous professional development and take training courses and placements or secondments as agreed
• Utilise clinical or technical specialist expertise in daily operations
• Manage 'customer led' validation activities to obtain user feedback for product development and solutions
• Communicate and ensure compliance with Elekta’s Code of Conduct