Operations Manager
WM
Job Level
JuniorMid-Level
About the role
- Onboarding: ensure new frontline employees have tools, instruction, and feedback for successful daily duties and meet with new frontline employees daily
- Developing: provide timely and consistent touchpoints, review best practices to enhance daily performance, focus on frontline employee career goals
- Coaching: identify and address improvement opportunities and collaborate with frontline employees for success; practice and seek feedback on coaching conversations
- Mentoring: lead by example to ensure safety practices, teach and develop understanding of the WM Way
- Performance Management: conduct Root Cause Investigations for all injuries and incidents, ensure consistent discipline and retraining
- Document and maintain records required by regulatory agencies such as the Department of Transportation
- Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets) and follow up as appropriate
- Visit customers and customer sites to evaluate and resolve safety issues and seek service alternatives where appropriate
- Spend majority of day in the field with frontline employees; this role starts work at 4am
Requirements
- Associate's degree or in lieu of a degree
- High School Diploma (accredited) and two (2) years of relevant work experience
- Successful completion of the WM Route Manager Trainee program
- Must be at least 18 years of age
- legally eligible to work in the country where the position is located
- Valid Driver's License
- Ability to work a role that starts work at 4am and spend majority of the day in the field
- Ability to operate in a mix between an office environment and plant/field environment and use standard office equipment
