Account Manager – Lead Generation
BAD Marketing
Customer Service Advisor
White Stuff
part-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for providing amazing customer service to customers via Email and Live Chat
- Respond to high volumes of customer enquiries accurately and maintain exceptional quality
- Promote the White Stuff brand, ethos and values in every customer interaction
- Work scheduled shifts (evenings 4pm–8pm and weekends 11am–3pm), 16 hours/week across 4 days
- Attend initial remote training during office hours for 1 week
- Be based at home and maintain a reliable internet connection
- Follow the published rota and be flexible across the full week
Requirements
- Experience of communicating with customers effectively via Live Chat and Email
- Ability to deliver high volume and accurate responses whilst maintaining exceptional quality
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Cheerful disposition with a flexible and positive approach to work and others
- To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times
- Based at home with a reliable internet connection
- Evening and weekend availability (evenings 4pm–8pm; weekends 11am–3pm), 4 days across the full week
- Daytime availability during initial remote training (1 week)
