Clearwave Fiber

Operations Support Specialist

Clearwave Fiber

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Support high-priority processing tasks, assist during peak volumes, and cover critical functions when coverage is tight
  • Provide backup support across Collections, Operational Audits, and Customer Support teams as needed
  • Process administrative tasks including disconnection requests, referral and recapture programs, and promotional code applications
  • Manage recurring administrative workflows and assist in manual processing tasks as assigned
  • Conduct complex bill reviews and account corrections to ensure timely resolution of escalated customer issues
  • Assist with system updates and corrections as part of legacy cleanup projects
  • Support order entry and account corrections of Bulk and EMA MDU account types
  • Enter and update customer data accurately across multiple systems
  • Efficiently manage assigned workloads and meet task deadlines in a dynamic, fast-paced environment
  • Demonstrate flexibility by adapting to shifting priorities and responding to leadership direction in real time to maintain optimal productivity
  • Maintain a high level of confidentiality and accuracy in handling sensitive account information
  • Demonstrate strong communication and collaboration skills with both internal teams and customers
  • Project work as needed
  • Keep knowledge base up to date

Requirements

  • Bachelor Degree or equivalent experience
  • Full availability during standard business hours (Monday–Friday, 8am – 6pm EST)
  • Exceptional attention to detail and accuracy with strong organizational skills
  • Proven adaptability and ability to switch between administrative and customer-facing tasks efficiently
  • Strong computer literacy and ability to learn new systems quickly
  • A positive, team-first attitude with a strong work ethic
  • Commitment to Clearwave Fiber’s mission to deliver outstanding service and support to customers Remote Work Requirements:
  • Quiet, distraction-free workspace
  • High-speed, wired internet
  • Smoke/carbon monoxide detector
  • Comfortable desk, chair, and lighting
  • Ability to sit and use a headset for extended periods