Customer Experience Manager
Protective Life
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $88,000 per year
Job Level
Mid-LevelSenior
About the role
- Cultivates an inclusive, customer-focused team environment through clear communication, openness to new ideas, and commitment to shared decisions.
- Evaluates team goals and uses data-driven analysis to identify process improvements, enhance customer experience, and drive results across quality, culture, and cost.
- Monitors individual performance using reporting tools, provides meaningful feedback, and manages performance through recognition, coaching, and accountability.
- Collaborates across departments, takes ownership of customer and employee experiences, and promotes a solution-oriented mindset focused on team success.
- Acts as a business owner in implementing process, technology, and people changes, supporting initiatives that enhance customer and business value.
Requirements
- Preferred 3+ years of experience in life insurance operations or operations management, ideally in a call center setting, though other environments are welcomed.
- Associate or bachelor’s degree preferred but not required.
Benefits
- We aim to protect the wellbeing of our employees and their families with a broad benefits offering.
- In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.
- Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
- The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
- All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationteamworkdata-driven analysiscustomer focusprocess improvementperformance managementcoachingaccountabilitycollaborationsolution-oriented mindset
Certifications
associate degreebachelor's degree