Operations Manager
WM
Job Level
JuniorMid-Level
About the role
- Onboarding: Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties; meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Developing: Provide timely and consistent touchpoints with frontline employees; regular review of best practices to enhance daily performance; focus on understanding and progress of frontline employee career goals
- Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success; actively practice and seek feedback on coaching conversations
- Mentoring: Lead by example to ensure safety practices are paramount with each employee; teaching and developing an understanding of the WM Way
- Performance Management: Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining; documents and maintains records required by regulatory agencies such as the Department of Transportation
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate
- Spends the majority of the day in the field with frontline employees and establishes and maintains positive relationships with all front-line employees
Requirements
- Associate's Degree or in lieu of a degree
- High School Diploma (accredited) and two (2) years of relevant work experience
- Successful completion of the WM Route Manager Trainee program
- must be at least 18 years of age
- legally eligible to work in the country where the position is located
- Driver's License Valid Driver's License
