Customer Success Manager
Skimmer
Client Success Manager
WithMe, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage client relationships, conduct QBRs, and deliver performance insights
- Establish regular communication with clients to ensure satisfaction and retention
- Drive identification and successful conversion of upsell and cross-sell opportunities
- Track client metrics and KPIs using Salesforce
- Collaborate with internal teams to resolve issues and advocate for client needs
- Represent WithMe at client meetings and industry events
Requirements
- 3–5+ years in client success and account management
- Strong communication and presentation skills
- Experience using Salesforce and analyzing client data
- Proven ability to drive retention and identify revenue opportunities
- Experience in a fast-paced or startup environment is a strong plus
- SaaS sales experience is a strong plus
- Multi-family experience is a strong plus
- Ability to work until 5 pm PT
Benefits
- 100% remote work environment
- Employee equity and a chance to shape the future of an innovative company
- Comprehensive health, dental, vision, 401k with match, and more
- Unlimited vacation and a supportive, forward-thinking team
- Annual training and education allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcedata analysisKPI tracking
Soft skills
client relationship managementcommunication skillspresentation skillsproblem-solvingadvocacy
