WithMe, Inc.

Customer Success Manager

• Manage client relationships across your book of business from post-installation through contract lifecycle
• Build strong, proactive client relationships focused on engagement, satisfaction, and retention
• Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations
• Establish regular communication cadences with newly onboarded clients and clients nearing renewal
• Identify and address risks early to reduce churn and improve retention
• Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements
• Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss
• Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights
• Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations
• Represent WithMe in client meetings, conferences, and work events while serving as a strong client advocate

Client Success Manager

Recruitment

• Support recruiting efforts from job description creation and posting through offer approval.
• Review inbound resumes and applications within the Applicant Tracking System (ATS).
• Conduct Recruiter Screen interviews and assess candidate alignment with role requirements.
• Coordinate and schedule interviews across multiple time zones.
• Prepare candidate folders and interview documentation for hiring teams.
• Maintain accurate candidate data and hiring records in the ATS.
• Communicate clearly and professionally with candidates throughout the hiring process.
• Partner with hiring managers to ensure interview readiness and alignment on next steps.
• Assist with internal offer documentation and routing materials for approval.
• Help ensure recruiting processes are followed consistently and efficiently.

Talent Acquisition Coordinator

Engineering Manager

• Lead, mentor, and grow engineering teams
• Translate business strategy into clear technical roadmaps
• Drive delivery across multiple product or platform initiatives
• Partner cross-functionally with Product and Operations
• Establish metrics and accountability for team performance
• Influence architectural decisions and long-term technical vision
• Help scale systems, processes, and culture as we grow

Events

• Coordinate travel for company team members including flights, hotel accommodations, meals, meeting rooms, ground transportation, and offsite activities.
• Serve as the point of contact for travel-related questions, changes, and urgent situations.
• Maintain travel policy compliance and support budget tracking.
• Negotiate with vendors or providers when needed to optimize cost, convenience, or experience.
• Own and manage the company’s airline business travel program, including registration and profile setup for new hires to ensure adherence to policy.
• Plan and coordinate internal in-person and virtual events such as summits, leadership offsites, quarterly gatherings, and monthly social events.
• Collaborate with department leaders to align on event goals, attendee needs, and logistics (activities, meals, and location-based programming).
• Manage event execution including venue sourcing, travel arrangements, activity scheduling, agendas, swag or gift procurement, and communication.
• Coordinate involvement of additional internal or external stakeholders such as local team members or clients.
• Gather post-event feedback to improve future events.
• Contribute to People Operations initiatives as needs evolve across the organization.
• Assist with candidate and stakeholder communications as needed across multiple time zones.
• Help maintain accurate data and records in relevant systems or shared drives.
• Support meeting preparation by organizing agendas, capturing notes, and coordinating follow-ups.
• Maintain clear documentation and communication to ensure alignment across involved teams.

Client Success Manager

Talent Acquisition Coordinator

Engineering Manager

People Operations – Events Administrator