WithMe, Inc.

Customer Success Manager

• Manage and develop junior personnel, including performance reviews and individual development planning
• Own team-wide staffing plans, workload distribution, and coverage models to ensure operational continuity
• Lead operational initiatives that improve team efficiency, service quality, and scalability
• Analyze performance trends and translate insights into clear, actionable plans
• Partner cross-functionally with Operations, Sales, Marketing, and Product to resolve systemic issues and elevate the client experience
• Contribute to hiring decisions, promotions, and corrective actions in partnership with leadership and the People Team
• Provide regular reporting and operational updates to senior leadership
• Represent WithMe in client meetings, internal forums, and cross-functional planning as a strong advocate for Client Success

Manager, Client Success