Customer Success Manager
Skimmer
Practice Manager – Veeva Vault CRM X-Pages
Veeva Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $200,000 per year
Job Level
SeniorLead
Tech Stack
Vault
About the role
- Lead a Professional Services team that delivers Veeva Vault CRM X-Pages
- Responsible for hiring, performance management, and team management
- Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
- Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
- Improve operational excellence and drive best practices for the team
- Cultivate trusted relationships with customers
- Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 10+ years of experience in customer-facing technology role
- 5+ years of leadership experience
- Has grown and led a professional services team
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Veeva Vault CRMX-Pagesresource managementutilization management
Soft skills
leadershipteam managementcoachingrelationship buildingoperational excellenceaccountabilitycommunication
