Client Success Manager
Affirm
Customer Success Manager
Skimmer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Guide new customers through our onboarding process, ensuring a smooth transition to Skimmer’s platform.
- Educate customers on Skimmer’s features and best practices to drive usage, adoption and expansion.
- Promote the benefits of integrated payment solutions and other advanced features to improve customer success.
- Monitor customer health metrics to identify risks and churn threats
- Proactively address challenges to ensure customer retention and satisfaction
- Act as the voice of the customer, providing feedback to internal teams on product enhancements and improvements.
- Partner with Sales, Product, and Support teams to provide a seamless customer experience.
- Share insights and strategies to improve processes and deliver value to customers
Requirements
- 2+ years in customer-facing roles, customer success/account management, and/or sales experience in B2B vertical SaaS solutions, preferrable aimed at trade service customers.
- A customer value, ROI, and business outcome-driven mindset.
- Skills in product training, and comfortable “re-re-selling” the customer on Skimmer.
- Strong de-escalation and problem-solving skills.
- Highly skilled in written and verbal communication.
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementsales experienceproduct trainingB2BSaaScustomer onboardingcustomer health metricsproblem-solvingmulti-tasking
Soft skills
communicationde-escalationattention to detailself-starterleadershipmotivationcollaborationcustomer advocacyentrepreneurial mindsetadaptability
