Customer Success Manager

• Guide new customers through our onboarding process, ensuring a smooth transition to Skimmer’s platform.
• Educate customers on Skimmer’s features and best practices to drive usage, adoption and expansion.
• Promote the benefits of integrated payment solutions and other advanced features to improve customer success.
• Monitor customer health metrics to identify risks and churn threats
• Proactively address challenges to ensure customer retention and satisfaction
• Act as the voice of the customer, providing feedback to internal teams on product enhancements and improvements.
• Partner with Sales, Product, and Support teams to provide a seamless customer experience.
• Share insights and strategies to improve processes and deliver value to customers

Customer Success Manager

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