Client Success Manager
StarRez, Inc.
Client Success Manager
Affirm
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $143,750 - $193,750 per year
Job Level
Mid-LevelSenior
About the role
- Own and grow a portfolio of ISV partners, focusing on expanding business value, accelerating revenue, and driving new merchant acquisition.
- Identify new opportunities within existing ISV relationships that align with Affirm’s growth objectives.
- Execute go-to-market strategies tailored to each ISV, including cross-functional execution plans.
- Negotiate new agreements or amendments to support evolving business objectives.
- Build trusted relationships within ISV partner organizations, from working teams to mid-level leaders.
- Monitor and optimize ISV performance from launch and throughout their lifecycle using data-driven insights, ensuring alignment with KPIs and strategic goals.
- Act as an internal advocate for partners, while upholding a high standard for performance, innovation, and value creation.
- Collaborate closely with Strategic Partnerships, Sales, Product, and Marketing to support roadmaps and campaigns that enhance the success of strategic partners.
Requirements
- 5-7 years of experience in client management, strategic partnerships, business development, or a similar growth-focused role, ideally in high-growth tech or fintech environments.
- A proven track record of delivering measurable growth through partnerships—not just managing relationships, but expanding them.
- Strong commercial instincts with the ability to assess opportunities and drive deals from ideation to execution.
- An understanding of go-to-market strategy development and cross-functional execution.
- Excellent relationship-building, communication, and negotiation skills.
- Highly self-motivated and results-driven, with a strong sense of ownership and urgency.
- Experience navigating fast-paced, ambiguous environments with evolving priorities.
- Experience in fintech, e-commerce, or financial services is a bonus.
- Prior experience working with or within high-impact partner ecosystems is a bonus.
Benefits
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementstrategic partnershipsbusiness developmentgo-to-market strategycross-functional executionnegotiationdata-driven insightsKPI alignmentperformance optimizationpartner ecosystem management
Soft skills
relationship-buildingcommunicationcommercial instinctsself-motivatedresults-drivenownershipurgencyadaptabilitycollaborationinnovation
