Customer Success Manager

• Own and grow a portfolio of ISV partners, focusing on expanding business value, accelerating revenue, and driving new merchant acquisition.
• Identify new opportunities within existing ISV relationships that align with Affirm’s growth objectives.
• Execute go-to-market strategies tailored to each ISV, including cross-functional execution plans.
• Negotiate new agreements or amendments to support evolving business objectives.
• Build trusted relationships within ISV partner organizations, from working teams to mid-level leaders.
• Monitor and optimize ISV performance from launch and throughout their lifecycle using data-driven insights, ensuring alignment with KPIs and strategic goals.
• Act as an internal advocate for partners, while upholding a high standard for performance, innovation, and value creation.
• Collaborate closely with Strategic Partnerships, Sales, Product, and Marketing to support roadmaps and campaigns that enhance the success of strategic partners.

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