Customer Success Manager
Work Truck Solutions
Customer Success Associate
Clarify Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $67,500 - $79,500 per year
Job Level
JuniorMid-Level
Tech Stack
PMPSQL
About the role
- Help manage a portfolio of customers and relationships with each customer.
- Provide on-site and off-site assessments and consultative services.
- Help conduct business reviews and meetings with customers on an ongoing basis.
- Establish and develop strong, credible relationships with customers.
- Become a subject matter expert in the use of Clarify’s technologies.
- Facilitate training for customers on the use of Clarify’s products and solutions.
- Project manage pool of customers to ensure they are receiving value from their Clarify partnership.
- Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk.
- Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities.
- Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.
Requirements
- Passion for Clarify’s mission and making a difference in healthcare.
- Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way.
- 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred).
- 1+ years of healthcare provider, payer, and/or life sciences experience.
- Strong project management skills, PMP certification a plus.
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
- Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion.
- High attention to detail and ability to produce high-quality outputs.
- Strong written and verbal communication skills.
- Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus
- Ability to build strong relationships and foster teamwork with customers and internal team members.
- Willingness to contribute to building Clarify with energy and excitement.
Benefits
- Competitive compensation (base + bonus)
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Flexibility
- Monthly work-from-home stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer successhealthcare consultingSaaSExcelSQLSAS
Soft skills
relationship buildingcommunicationanalytical problem-solvingflexibilityadaptabilityself-motivatedorganizedattention to detail
Certifications
PMP certification
