Customer Success Manager
Work Truck Solutions
Senior Director, Digital Customer Success
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $211,000 - $285,000 per year
Job Level
Senior
About the role
- Design and own the digital customer success strategy
- Partner with Product to embed customer success into the product experience
- Collaborate with Marketing on lifecycle communications, campaigns, and content
- Drive activation of existing services, ensuring customers realize ongoing value
- Own expansion motions (upsell, cross-sell) through coordinated digital campaigns
- Monitor health across the customer base and proactively address churn risks
- Run a test-and-learn approach to digital programs
- Provide actionable insights back to Product, Marketing, and Customer Success leadership
- Build and lead a high-performing team
Requirements
- Minimum 7+ years of experience in Customer Success, Digital Programs, or Product-Led Growth at a SaaS company (500 employees+)
- Minimum 3+ years leading teams during the above years
- Proven track record of driving activation, expansion, and retention in a digital-first or scaled-success model
- Strong partnership skills with Product and Marketing
- Experience with customer success and lifecycle tools like; Gainsight, Salesforce, Iterable, Marketo
- Experience with analytics tools like; Pendo, Mixpanel, Amplitude
- Comfort with APIs, integrations, and working alongside engineering/ops teams to automate at scale
- Analytical mindset with the ability to measure impact, identify trends, and turn data into action
- Excellent communication skills with the ability to influence stakeholders and executive leadership
- Strong leadership skills with experience building or leading a program team.
Benefits
- Health insurance
- Dental
- 401k
- Generous paid time off
- Equity grant
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessDigital ProgramsProduct-Led GrowthActivationExpansionRetentionAPIsAnalyticsData AnalysisTeam Leadership
Soft skills
PartnershipCommunicationInfluenceAnalytical MindsetLeadership
